Customer Service/ Call Center - NEEDED ASAP
Location: Santa Rosa
Posted on: January 14, 2020
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Job Description:
Title: Customer Service - Call Center
Hours: 10am - 10pm
(Hours may vary as schedule is printed out weekly but HAVE to be
open to time range)
Background is required
Hot Buttons:
Customer Service - Call Center Exp.
Tech Savvy
Duties: In a call center environment respond to a high volume of
second level incoming calls, handling service requests and customer
enquiries, researching account information and partnering with 3rd
party contractors to analyze and resolve Home Warranty claims in a
timely manner maintaining a high level of customer service - Answer
incoming level one calls from customers regarding new claims and
existing claims. - Document all calls in the system - Process
claims for homeowners and assist with warranty coverage inquiries -
Create work items from Claim and/or work orders - Cancel or re-open
claims or work orders - Provide homeowners with all relevant
information pertaining to the contract, claim or work order -
Handle various dispatch activities - Resolve homeowner and
contractor scheduling conflicts. - Using established procedures
performs assigned tasks. Work is routine and instructions are
usually detailed
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Santa Rosa , Customer Service/ Call Center - NEEDED ASAP, IT / Software / Systems , Santa Rosa, California
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