Full Time Guest Services Agent Starting $16/Hr $300 Hiring Bonus
Company: Henderson
Location: Santa Rosa
Posted on: August 7, 2022
|
|
Job Description:
Job Description The Hilton Garden Inn is currently seeking
experienced Full Time Front Desk Agents for our 90-room full
service hotel. Job duties include: 1.Register and process guests
promptly upon arrival and departure and ensure guest and house
accounts are complete and accurate. 2. Balance and audit for
accuracy room revenue, suite shop revenue, cashier's reports, and
guest and house accounts and telephone revenue. 3. Complete all
credit card transmittals, direct bills, and no-show billings for
the day. Run final night audit and associated reports relevant to
daily revenues. 4. Perform all Guest Service Agent functions as
required. Book room reservations, answering and expedite hotel
phone calls. 5. Receive guest requests and/or complaints and ensure
that appropriate actions have been taken through call-back
procedures. 6. Drive the hotel shuttle van when needed.
Qualifications: Front desk experience in a hospitality/hotel
environment a plus. Must maintain a professional appearance and a
cordial attitude towards all guests and staff. Must be people
oriented and able to work independently or with others as needed.
Must be able to follow written and/or oral directions in English.
Must be able to listen and apologize with empathy, find a solution
and follow through when resolving guest problems. In order to meet
insurance requirements candidate must have a 5 year clean driving
record and be over the age of 21. Pre-employment drug screen,
citizen, background & DMV driving record check required. Please
email resume, apply in person at Hilton Garden Inn 417 Aviation
Boulevard, Santa Rosa CA 95409 or fax resume to (707) 545-0445.
Company Description Henderson Hospitality loves their employees We
are a smaller company and love being a family. We enjoy coming to
work every day and want the same from each person we bring in.
Keywords: Henderson, Santa Rosa , Full Time Guest Services Agent Starting $16/Hr $300 Hiring Bonus, Human Resources , Santa Rosa, California
Click
here to apply!
|