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Full Time Guest Services Agent Starting $16/Hr $300 Hiring Bonus

Company: Henderson
Location: Santa Rosa
Posted on: August 7, 2022

Job Description:

Job Description The Hilton Garden Inn is currently seeking experienced Full Time Front Desk Agents for our 90-room full service hotel. Job duties include: 1.Register and process guests promptly upon arrival and departure and ensure guest and house accounts are complete and accurate. 2. Balance and audit for accuracy room revenue, suite shop revenue, cashier's reports, and guest and house accounts and telephone revenue. 3. Complete all credit card transmittals, direct bills, and no-show billings for the day. Run final night audit and associated reports relevant to daily revenues. 4. Perform all Guest Service Agent functions as required. Book room reservations, answering and expedite hotel phone calls. 5. Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures. 6. Drive the hotel shuttle van when needed. Qualifications: Front desk experience in a hospitality/hotel environment a plus. Must maintain a professional appearance and a cordial attitude towards all guests and staff. Must be people oriented and able to work independently or with others as needed. Must be able to follow written and/or oral directions in English. Must be able to listen and apologize with empathy, find a solution and follow through when resolving guest problems. In order to meet insurance requirements candidate must have a 5 year clean driving record and be over the age of 21. Pre-employment drug screen, citizen, background & DMV driving record check required. Please email resume, apply in person at Hilton Garden Inn 417 Aviation Boulevard, Santa Rosa CA 95409 or fax resume to (707) 545-0445. Company Description Henderson Hospitality loves their employees We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.

Keywords: Henderson, Santa Rosa , Full Time Guest Services Agent Starting $16/Hr $300 Hiring Bonus, Human Resources , Santa Rosa, California

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