Guest Services Associate
Company: Delicato Family Wines
Location: Geyserville
Posted on: March 15, 2023
Job Description:
Position Purpose
Under general supervision, the Guest Services Associate provides
exceptional customer service to guests, enhances company brands,
and facilitates communication across departments and to guests.
Functional Responsibility
Essential Duties
- Ensures smooth operations of daily operations; including
effective and appropriate communication, successfully managing
traffic flow throughout the day, and overseeing that guest are
being engaged and entertained
- Greets all guests promptly and warmly; assist guest with
questions, check-in and provides excellent service
- Responsible for performing daily operational responsibilities,
including opening and closing duties
- Answers all incoming calls and emails promptly and
professionally, addressing all inquiries; escalates to manager if
guest needs additional assistance
- Responsible for accurately processing transactions on register
system
- Assists customers with amending orders and following through on
all levels; i.e., working within internal database, using proper
notes, alerting any departments that may be affected by changes,
etc.
- Assists managers, teams, and guests during emergency
responses
- Recommends property experiences, including dining, tastings,
pool, and events to guests
- Proactively assists current members and sells new
memberships
- Keeps up to date regarding local events and points of interest,
communicating information appropriately to customers
- Keeps up to date with ABC regulation and adhering to
established policies and procedures regarding the handling and
service of alcoholic beverages
- Works on special projects, events, and experiences
*Other duties may be assigned
Non-Essential Duties
*Other duties may be assigned
Minimum Requirements
Education and Experience
- High school diploma or GED required
- 6+ months related experience preferred
- Sales background desired
Certificates and Licenses
- TIPS certified or certification; must be obtained within 30
days of employment
- CA Food Handlers certification required; must be obtained
within 30 days of employment
Knowledge, Skills, and Abilities
- Organized and detail oriented
- Ability to remain calm and customer focused, during times of
high volume and traffic
- Knowledgeable of safety protocols and emergency
protocols
- Ability to effectively communicate and provide exceptional
customer service to diverse groups
- Meets changing priorities in the workplace with flexibility and
enthusiasm
- Basic business math skills
- Maintains a professional appearance and demeanor
- Working knowledge of wine, wine industry and Sonoma County
region
- Proficient in retail and reservation software and Microsoft
Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
- Ability to use multiple devices throughout role, including
radios, computers, iPad's and phones
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals
Working Conditions
- Required to drive automotive vehicle or equipment
- Indoor and outdoor environment with exposure to the
elements/temperature variations
- Exposure to weather-related temperature & humidity
extremes
- Shift Rotation
- Required to wear PPE (Personal Protective Equipment)
- Work in close quarters or confined spaces
- Occasionally may be required to lift and carry cases of
wine
- Must be able to work evenings, weekends, and holidays as
needed
Work Standards
- Acts in a manner reflective of the Company culture of High
Moral Standards, Innovation and Continuous Evolution, Trust in
Team, Continuous Improvement, and Sustainable
Relationships
- Communicates, interacts, and works effectively with others;
receptive to feedback and coaching; voices concerns in a
constructive manner
- Demonstrates commitment to safety first; communicates safety
concerns; promotes a safe work environment based on established
safety standards and training
- Follows all Company policies and procedures
Additional Comments
Management retains the discretion to add to or change the duties of
the position at any time.
California Pay Transparency Disclaimer: This is
aNon-Exemptposition.The pay range for this position is $14.29to
$22.36.
Actual placement within range will be contingent upon a number of
factors, including but not limited to the candidate's
qualifications, education, experience, internal equity
andalignmentwith market data.
Delicato Family Wines offers its employees a generous and
comprehensive benefits package.The core health insurance components
include medical, dental and vision, where Delicato covers nearly
the entire cost for employees and a large percentage for
dependents.Additional health benefits include life, disability and
flexible spending accounts.Other benefits include 401(k) with
generous company match, discretionary profit sharing, paid time off
(PTO), paid holidays, wine & merchandise discounts, tuition
reimbursement, gym discounts & many more.
Delicato Family Wines is an Equal Opportunity Employer.
Keywords: Delicato Family Wines, Santa Rosa , Guest Services Associate, Hospitality & Tourism , Geyserville, California
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