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Guest Services Associate

Company: Delicato Family Wines
Location: Geyserville
Posted on: March 15, 2023

Job Description:

Position Purpose
Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.
Functional Responsibility
Essential Duties

  • Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained
  • Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service
  • Responsible for performing daily operational responsibilities, including opening and closing duties
  • Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance
  • Responsible for accurately processing transactions on register system
  • Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.
  • Assists managers, teams, and guests during emergency responses
  • Recommends property experiences, including dining, tastings, pool, and events to guests
  • Proactively assists current members and sells new memberships
  • Keeps up to date regarding local events and points of interest, communicating information appropriately to customers
  • Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages
  • Works on special projects, events, and experiences
    *Other duties may be assigned
    Non-Essential Duties
    *Other duties may be assigned
    Minimum Requirements
    Education and Experience

    • High school diploma or GED required
    • 6+ months related experience preferred
    • Sales background desired
      Certificates and Licenses

      • TIPS certified or certification; must be obtained within 30 days of employment
      • CA Food Handlers certification required; must be obtained within 30 days of employment
        Knowledge, Skills, and Abilities

        • Organized and detail oriented
        • Ability to remain calm and customer focused, during times of high volume and traffic
        • Knowledgeable of safety protocols and emergency protocols
        • Ability to effectively communicate and provide exceptional customer service to diverse groups
        • Meets changing priorities in the workplace with flexibility and enthusiasm
        • Basic business math skills
        • Maintains a professional appearance and demeanor
        • Working knowledge of wine, wine industry and Sonoma County region
        • Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
        • Ability to use multiple devices throughout role, including radios, computers, iPad's and phones
        • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
          Working Conditions
          • Required to drive automotive vehicle or equipment
          • Indoor and outdoor environment with exposure to the elements/temperature variations
          • Exposure to weather-related temperature & humidity extremes
          • Shift Rotation
          • Required to wear PPE (Personal Protective Equipment)
          • Work in close quarters or confined spaces
          • Occasionally may be required to lift and carry cases of wine
          • Must be able to work evenings, weekends, and holidays as needed
            Work Standards
            • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
            • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
            • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
            • Follows all Company policies and procedures
              Additional Comments
              Management retains the discretion to add to or change the duties of the position at any time.
              California Pay Transparency Disclaimer: This is aNon-Exemptposition.The pay range for this position is $14.29to $22.36.

              Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity andalignmentwith market data.

              Delicato Family Wines offers its employees a generous and comprehensive benefits package.The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents.Additional health benefits include life, disability and flexible spending accounts.Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

              Delicato Family Wines is an Equal Opportunity Employer.

Keywords: Delicato Family Wines, Santa Rosa , Guest Services Associate, Hospitality & Tourism , Geyserville, California

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