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Hotel Front Desk Agent

Company: Hotel La Rose
Location: Santa Rosa
Posted on: January 27, 2023

Job Description:

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Part-time and Full Time available.


Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Communicate with housekeeping to make sure guest rooms are ready
Mitigate customer complaints as needed
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers


At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent

About Company:
One of Wine Country's most historic properties, the Hotel La Rose has anchored Santa Rosa's Railroad Square since 1907. With it's Old World atmosphere, convenient location, and courteous and professional staff, Hotel La Rose is perfect for both business executives and vacationers looking for a place to call home while exploring Sonoma County.

Be a part of our team of professionals, voted in the top 3 Hospitality businesses in Sonoma County for 2022.

Keywords: Hotel La Rose, Santa Rosa , Hotel Front Desk Agent, Hospitality & Tourism , Santa Rosa, California

Click here to apply!

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