Customer Service Specialist - Mendocino Forest Products

Company: Mendocino Forest Products Company, LLC
Location: Santa Rosa
Posted on: November 22, 2022

Job Description:

Customer Service Specialist - Wanted!! - - -Mendocino Forest Products (MFP) is looking for a Customer Service Specialist to join our Home Depot Service team in Santa Rosa, CA. - - -The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, and Allweather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout California and the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council - (FSC - C013133) certification for its forestlands, manufacturing, and distribution operations. -The company offers secure employment, family-level wages, 401K, company paid medical, dental, and vision benefits, Life Insurance plus much more. - This position is responsible for providing effective and outstanding customer service for our customer by using excellent, in-depth knowledge of company products, programs as well as effectively communicating with internal and extended external team members.

• Enters and audits all purchase orders for The Home Depot (THD) stores including type, amount, total, cost and delivery schedule for the order(s), prepares daily batch sales reports
• Arranges daily/weekly deliveries to customer stores, works directly with dispatchers to schedule appointments for timely deliveries and to resolve delivery/schedule issues as they arise according to established department policies and procedures
• Multi-tasks on a regular basis by keyboarding, order in-take and scheduling as needed
• Provides timely feedback to the department regarding service failures or customer concerns, while working to assist store level associates with product inquires
• Quotes special order product pricing as required using established process
• Partners with the sales team to meet and exceed customer's service expectations
• Assist store level with product knowledge questions
• Records or files copy of orders received according to date entered in lumber track software
• Reviews inventory; identifies out of stock product by reviewing with internal and external vendors, reports results or needs as directed
• Works with Customer Service Reps in maintaining POP stock, provides training in accordance with department/company policies/procedures, assisting with RTV and/or various store issues
• Provide work direction to internal special-order teams and perform administrative duties
  • Ability to speak clearly and effectively with courtesy on the telephone for extended periods of time and in person
  • Experience with taking orders or other tasks associated with the position requirements
  • Ability to present information and respond to questions from groups, managers, customers internal and external and the public
  • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
  • Associate degree (AA.) or equivalent from two-year college preferred
  • Prior customer service experience preferred
  • Knowledge of inventory software, order processing systems, Microsoft Office Suite and Electronic Data Interchange (EDI), preferredPhysical Requirements
    • While performing the duties of this job, the employee is regularly required to stand; walk; use hands, - and communicate
    • The employee is occasionally required to sit. -
    • The employee must regularly lift and/or move up to 25 pounds. -
    • Specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to adjust focus
    • The personal protective equipment requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobCompetenciesPlanning & Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. -Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. -Motivation & Initiative Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions as appropriate; Looks for and takes advantage of opportunities; Asks for and offers help when needed. -Ethics & Organizational Support Works with integrity and ethically; Follows established policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Respects diversity. -Adaptability & Dependability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events; Follows instruction, responds to leadership direction; Commits to long hours of work when necessary to reach goals. - Completes tasks on time or notifies appropriate person with an alternate plan. -Equal Opportunity Employer, Valuing Diversity of our Workforce and Offering a Drug Free Workplace

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