SECURITY SHIFT SUPERVISOR

Company: River Rock Casino
Location: Geyserville
Posted on: May 16, 2022

Job Description:

Job DescriptionSECURITY SHIFT SUPERVISORJob Title: Security Shift Supervisor Status: Full Time, PermanentFLSA: Non-Exempt Job Code: HG6Reports To: Manager of Security Supervises: Security Officer, Security Officer/EMTWORKING HOURS:This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.SUMMARY:Directs all Customer Safety activities on assigned shift. Responsible for the supervision, direction and guidance of all Security Officers on assigned shift.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in the training and coordination of officers to ensure compliance with all related policies to provide a safe environment for patrons and employees.
• Abides by and ensures all subordinate personnel are in compliance with the State Gaming Compact, Tribal Gaming Ordinance, departmental policies, casino policies, human resources policies and procedures and applicable state and federal laws.
• Prepares work schedules, provides daily briefings, assigns breaks, monitors reports, initiates the investigative process and reviews paperwork, conducts performance evaluations, monitors individual and team performance and coaches and documents.
• Assists in the handling of adverse situations and oversees the poker and slot drop process.
• Knows locations of all alarms, fire extinguishers, fire exits, fire suppression system, pull station, and building layout in preparation for emergency evacuation.
• Ensures that posts in their zones are properly manned and that relieves are provided.
• Reports all violations of the State Gaming Compact, Tribal Gaming Ordinance, and casino and departmental policies to the appropriate authorities.
• Follows the chain of command on all matters.
• As needed or when requested, writes incident reports and ensures reports written by subordinates are completed in a timely manner and are correct.
• Commits to the Team R.O.C.K. Philosophy.
• Commits to the Team R.O.C.K. "Leadership Pledge" and "Core Leadership Qualities".
• Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
• Attends all required meetings and training.
• Maintains confidentiality at all times.
• Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES:Carries out supervisory responsibilities in accordance with policies. Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining employees, addressing complaints and resolving problems.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
• Minimum 1-year previous supervisory experience
• Previous law enforcement and/or casino security experience required
• Must possess strong leadership, supervisory and interpersonal skills
• Must be able to work independently.
• Must be able to get along with co-workers and work as a team.
• Must present a professional appearance at all times.
• Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.EDUCATION:
• Minimum High school diploma or GEDLANGUAGE SKILLS:
• Must be able to read, write, speak and understand English.
• Excellent oral and written communication skills are important to the successful conduct of this position.
• Ability to write accurate, grammatically correct, polished reports and business correspondence.
• Must be able to speak with the public in a professional manner.MATHEMATICAL SKILLS:
• Ability to add, subtract, multiply, and divide in all units of measure-must.REASONING ABILITY:
• Ability to proactively streamline processes for company's return on investment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to process detailed work and requests for information or assistance in a timely manner.
• Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.LICENSES, CERTIFICATES, REGISTRATIONS:
• Must possess and maintain a California state issued Guard Card; or obtain a Guard Card within six months of service.
• Must possess a valid California Driver's License with a clean driving record.
• Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.PHYSICAL DEMANDS:
• Must be able to maneuver around all areas of the casino.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift up to the weight needed to perform the duties of the job.
• Must be able to carry heavy loads and run on level surfaces, as well as, up and down stairs.
• Must have manual dexterity to operate a computer and other necessary office equipment.
• Must be able to bend, reach, stoop, kneel, twist and grip items.
• Must be able to respond to visual and audio cues.River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED
  
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Keywords: River Rock Casino, Santa Rosa , SECURITY SHIFT SUPERVISOR, Hospitality & Tourism , Geyserville, California