Agriculture Customer Service Represent (Healdsburg, CA)
Company: Wilbur-Ellis Company
Location: Healdsburg
Posted on: May 15, 2022
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Job Description:
?Description?Are you customer focused with an attention to
detail?? Do you have a background in agriculture or the tuff
industry? Are you proficient with computers and Windows
applications? Do you have a positive outlook and excellent
communication skills? Are you highly organized with an ability to
multi-task and prioritize assignments? If so, we want to hear from
YOU!For nearly a century, Wilbur-Ellis has experienced success and
growth in marketing and distributing agricultural products and
services.?Join us and grow your career with a strong and profitable
industry leader offering competitive compensation, tremendous
growth and development opportunities, and a people-first work
environment. Come grow with us!?General Purpose and Scope of
Position:This position provides administrative clerical support and
is a team member in the interactions and interface between
customer, field sales team and operations support to ensure
excellent service and overall customer satisfaction. Provides
clerical assistance in order processing and inventory
management.?Key Skills and Abilities Include:High School Diploma or
equivalentProficiency with computers to intermediate level
utilizing Microsoft Windows, Windows applications and ERP order
entry systems. JD Edwards practice and process training will be
providedKnowledge of mathematical concepts and the ability to apply
such concepts as fractions, percentages and ratios to practical
application with accuracyAbility to sit at a desk and/or computer
terminal to perform writing and/or keying/typing information for
protracted periods of timeMobility to move freely across uneven
terrain both indoors and outdoors safely?Key Personal Attributes
Include:Strong interpersonal and effective communication skills
(verbal, written and utilizing all media (phone, e-mail, text)) for
interaction with customers and fellow employees including the
ability to maintain a positive and professional working
relationship with peers, management and support resources, with a
constant commitment to teamwork and exemplary customer
servicePractical organization skills with strong attention to
detail along with the ability to multi-task and prioritize multiple
assignmentsAbility to respond professionally to common inquiries or
complaints from sales staff and other employees, customers,
regulatory agencies, suppliers, etc.Reads, writes and speaks the
English language fluently?Specific Responsibilities and Key
Deliverables Include:Assists field sales staff with the preparation
and documentation of product recommendations and use recordsAssists
with electronic order entry and processing (sales order, shipping
documents, invoicing) utilizing JD Edwards Enterprise Resource
Planning (ERP) softwareResponds to customer sales inquiries in a
timely, accurate and appropriate mannerAssists Branch Manager and
field sales staff with product use forecast, sales reporting and
budget preparationAs part of the support team, document and process
product use recommendations as requiredUtilizing JDE, enter and
process customers' orders as requested. Meet or exceed timelines
established under Timely Transaction Processing policy (TTP)Work
closely with the office team to ensure adequate inventory levels
are maintained to meet customer needsAssist Sales Team inaccurate
customer pricing and quickly resolve any inquires or
concernsPrepare standard use and sales reports as well as any
custom reports as requested by management, sales and customerAssist
Sales Team in annual budget preparation and monthly budget vs.
actual reportsAssists other office team members in administrative
tasks to ensure quality customer service, meeting deadlines and
sales supportSupports Branch and/or Operations Manager as
requested?Compensation and Benefits:Competitive hourly wage (to be
determined based on experience and other factors)Benefits package
(medical, dental, vision, 401k, Employee Assistance Program,
vacation, sick time, life insurance, + more); Pension Plan, 401k
match up to 3%Drug-Free Workplace?If you are currently a
Wilbur-Ellis employee, please notify your Manager prior to applying
for this position. Thank you!?COMPANY CULTUREWilbur-Ellis is a
company you can be proud to call your employerWilbur-Ellis markets
and distributes agricultural products, animal feed, and specialty
chemicals and food ingredients. A privately held and consistently
profitable company, we employ more than 4,000 people throughout
North America and Asia-Pacific.?Wilbur-Ellis is for and about
peopleWilbur-Ellis has enjoyed?over ninety-three years of success
and growth, all thanks to our people. Our employees are both
leaders and team players who thrive on creativity, entrepreneurial
spirit, and a dedication to quality work, our customers, and each
other.?Wilbur-Ellis invests in the industry?s best
workforceWilbur-Ellis invests heavily in our employees by offering
skill development and training, competitive compensation and
benefits, and a tradition of promoting from within for a broad
range of career opportunities. And we foster a supportive,
people-first work environment.?Job Code:?AGRIC008140?
Keywords: Wilbur-Ellis Company, Santa Rosa , Agriculture Customer Service Represent (Healdsburg, CA), Hospitality & Tourism , Healdsburg, California
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