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Hotel Front Desk

Company: The Stavrand Russian River Valley
Location: Guerneville
Posted on: May 14, 2022

Job Description:

Hotel Front Desk
Overnight Front Desk Host

Able to work 11pm-7am

CREATE A DELIGHTFUL GUEST EXPERIENCE at the new luxury boutique hotel, "The Stavrand Russian River Valley" - A Travel + Leisure best new hotel worldwide.

Summary: The Front Desk Host will handle the typical front desk administrative functions related to guest check-in, check-out, billing, and phone operations, while NEVER making the guest experience feel transactional. They will exude warmth and welcome to guests and delight in assisting guests with a wide array of concierge inquiries, requests, and, yes, even complaints (though we hope to prevent those!).

Skills and qualifications:

  • -- First and foremost, a natural and exemplary service mindset - a desire to wow guests and make positive memories our guests will treasure for a long time
  • -- Previous customer service, hospitality and / or retail experience
  • -- Comfort with honing and then applying decision-making skills, applying empowerment to ensure optimal experiences for our guests and avoid those "let me ask the manager to get back to you" moments
  • -- A personal passion for delighting with care and creativity, and solving problems
  • -- Ability to learn web-based software and analytical concepts quickly
  • -- Multi-tasking capabilities; ability to prioritize a variety of tasks
  • -- Strong communication skills, both oral and written (including by telephone)
  • -- Ability to establish priorities, work independently and proceed with objectives with minimal supervision; proactive
  • -- Interpersonal awareness, relationship management, and intuition skills
  • -- Strong organizational skills, including exceptional attention to detail and consistent
    follow-through
    • -- Flexible scheduling availability for various shift hours, days of week (including weekends), and holidays; willingness to assist in covering additional shifts as needed
    • -- Ability to speak more than one language preferred
    • -- Familiarity with local area and attractions preferred
    • -- Ability to complete physical duties of the job, including but not limited to: sit or stand for extended periods of time; push/pull at least 100 lbs. and lift at least 50 lbs.
    • -- Legally authorized to work in the United States
    • -- Flexible, positive attitude and willingness to complete a set of tasks that may change daily
    • -- A commitment to our culture of inclusivity and respect - toward both guests and colleagues
      Schedule & hours per week: This position requires the availability to work 11pm-7am, but you would have a set part-time schedule. We always endeavor to optimize the schedule to best suit the needs of the team.

      Beautiful, fully-renovated property + a culture of trust & empowerment

      Interviews By Appointment. Please contact --------------@----------.---

      Please apply only if you have a proven ability to work an overnight schedule. General comfort with data entry and beginner-or-better Microsoft Excel skills preferred. Will train the right candidate.

      Thanks and we look forward to speaking with you!

      Background Checks & E-verify: must be eligible to work in the U.S.
      Equal Opportunity Employer: we love diverse team members and guests.

Keywords: The Stavrand Russian River Valley, Santa Rosa , Hotel Front Desk, Hospitality & Tourism , Guerneville, California

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