Hotel Front Desk

Company: The Stavrand Russian River Valley
Location: Guerneville
Posted on: May 14, 2022

Job Description:

Hotel Front Desk
Overnight Front Desk Host

Able to work 11pm-7am

CREATE A DELIGHTFUL GUEST EXPERIENCE at the new luxury boutique hotel, "The Stavrand Russian River Valley" - A Travel + Leisure best new hotel worldwide.

Summary: The Front Desk Host will handle the typical front desk administrative functions related to guest check-in, check-out, billing, and phone operations, while NEVER making the guest experience feel transactional. They will exude warmth and welcome to guests and delight in assisting guests with a wide array of concierge inquiries, requests, and, yes, even complaints (though we hope to prevent those!).

Skills and qualifications:

• -- First and foremost, a natural and exemplary service mindset - a desire to wow guests and make positive memories our guests will treasure for a long time
• -- Previous customer service, hospitality and / or retail experience
• -- Comfort with honing and then applying decision-making skills, applying empowerment to ensure optimal experiences for our guests and avoid those "let me ask the manager to get back to you" moments
• -- A personal passion for delighting with care and creativity, and solving problems
• -- Ability to learn web-based software and analytical concepts quickly
• -- Multi-tasking capabilities; ability to prioritize a variety of tasks
• -- Strong communication skills, both oral and written (including by telephone)
• -- Ability to establish priorities, work independently and proceed with objectives with minimal supervision; proactive
• -- Interpersonal awareness, relationship management, and intuition skills
• -- Strong organizational skills, including exceptional attention to detail and consistent
  follow-through
  
  • -- Flexible scheduling availability for various shift hours, days of week (including weekends), and holidays; willingness to assist in covering additional shifts as needed
  • -- Ability to speak more than one language preferred
  • -- Familiarity with local area and attractions preferred
  • -- Ability to complete physical duties of the job, including but not limited to: sit or stand for extended periods of time; push/pull at least 100 lbs. and lift at least 50 lbs.
  • -- Legally authorized to work in the United States
  • -- Flexible, positive attitude and willingness to complete a set of tasks that may change daily
  • -- A commitment to our culture of inclusivity and respect - toward both guests and colleagues
    Schedule & hours per week: This position requires the availability to work 11pm-7am, but you would have a set part-time schedule. We always endeavor to optimize the schedule to best suit the needs of the team.
    
    Beautiful, fully-renovated property + a culture of trust & empowerment
    
    Interviews By Appointment. Please contact --------------@----------.---
    
    Please apply only if you have a proven ability to work an overnight schedule. General comfort with data entry and beginner-or-better Microsoft Excel skills preferred. Will train the right candidate.
    
    Thanks and we look forward to speaking with you!
    
    Background Checks & E-verify: must be eligible to work in the U.S.
    Equal Opportunity Employer: we love diverse team members and guests.
    

Keywords: The Stavrand Russian River Valley, Santa Rosa , Hotel Front Desk, Hospitality & Tourism , Guerneville, California