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Customer Service Specialist - Santa Rosa

Company: REI (Recreational Equipment Inc)
Location: Santa Rosa
Posted on: February 13, 2020

Job Description:

Customer Service Specialist - Santa RosaPAGE-BREAKPAGE-BREAKApplyPAGE-BREAKPAGE-BREAKSharePAGE-BREAKPAGE-BREAKPosted Date: Sep-16-2019PAGE-BREAKPAGE-BREAKJob ID: 15755PAGE-BREAKPAGE-BREAKJob Function: Retail SalesPAGE-BREAKPAGE-BREAKCity: Santa RosaPAGE-BREAKPAGE-BREAKState: California PAGE-BREAKPAGE-BREAKStore: Santa RosaPAGE-BREAKPAGE-BREAKWhat's cool about this jobPAGE-BREAKPAGE-BREAKYou will serve on a team whose job is to help REI, the nation's largest consumer co-op, engage with all of its audiences. You will contribute to the success of REI by processing purchase transactions, selling memberships and other REI products and services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions. You will maintain a working knowledge of REI products and services and use this knowledge to sell products, services, and memberships to our customers. You help to maintain the store visual standards and assist in keeping the floor stocked with merchandise. REI employees pride themselves on living the REI values: balance, authenticity, quality, service, respect, and integrity. Sound interesting? Keep reading to learn more about this position and life at REI.PAGE-BREAKPAGE-BREAKPOINTER-MARK Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.PAGE-BREAKPOINTER-MARK Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.PAGE-BREAKPOINTER-MARK Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.PAGE-BREAKPOINTER-MARK Promotes the sale of REI goods and services as well as engaging in the steps of REI's Sales and Service Training.PAGE-BREAKPOINTER-MARK Provide customers with product, membership and service information including but not limited to the REI Mastercard program.PAGE-BREAKPOINTER-MARK Processes purchase, membership, service and return transactions at the register in alignment with REI's 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.PAGE-BREAKPOINTER-MARK Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.PAGE-BREAKPOINTER-MARK Identifies, research, and resolve customer issues.PAGE-BREAKPOINTER-MARK Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.PAGE-BREAKPOINTER-MARK Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.PAGE-BREAKPOINTER-MARK Additional duties as assignedPAGE-BREAKPAGE-BREAKBring your passion and expertisePAGE-BREAKPAGE-BREAKDo you aspire to adventure? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor adventure and stewardship! Here are some qualities we look for in our Sales Specialists:PAGE-BREAKPAGE-BREAKPOINTER-MARK Previous retail store experience (preferred)PAGE-BREAKPOINTER-MARK Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.PAGE-BREAKPOINTER-MARK Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.PAGE-BREAKPOINTER-MARK Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.PAGE-BREAKPOINTER-MARK Consolidates information from various sources including feedback from others to reach sound decisions.PAGE-BREAKPOINTER-MARK Effective communication skills.PAGE-BREAKPOINTER-MARK Builds rapport with all kinds of people inside and outside the organization.PAGE-BREAKPOINTER-MARK Knowledgeable of outdoor activities in assigned department.PAGE-BREAKPOINTER-MARK Considers the ultimate impact of decisions and actions on internal and external customers.PAGE-BREAKPOINTER-MARK Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.PAGE-BREAKPOINTER-MARK Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.PAGE-BREAKPOINTER-MARK Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.PAGE-BREAKPOINTER-MARK Availability to work a flexible schedule based on business needs, including evenings and weekends.PAGE-BREAKPAGE-BREAKAt REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception - 22 years in a row! Sure, we work hard, but it's balanced with time off to play-a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.PAGE-BREAKPAGE-BREAKWith more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.PAGE-BREAKPAGE-BREAKREI is an Equal Opportunity EmployerPAGE-BREAKPAGE-BREAKApplyPAGE-BREAKPAGE-BREAKBack to job searchPAGE-BREAKPAGE-BREAKShare

Keywords: REI (Recreational Equipment Inc), Santa Rosa , Customer Service Specialist - Santa Rosa, Hospitality & Tourism , Santa Rosa, California

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