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Medical Receptionist - Evenings

Company: St. Joseph Health / Covenant Health
Location: Santa Rosa
Posted on: September 12, 2019

Job Description:

Save Skills - Computer Skills - Front Desk - Microsoft Word - Multilingual - Customer Service JobSummary: This position functions as an interface with patients, physicians, staff and is responsible for handles all incoming calls screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages. Greets patients/visitors check patients in and out, distributes mail, faxes, etc. Assists department with various duties as needed. In ition, this position will be responsible for obtaining all information relating to patients and facilitates, and collection and dissemination of information to the medical record and information system. EssentialValues-Based, Leadership and Management Competencies: Demonstrates values-based competencies in line with the four core values thatare the foundation of all activities performed by employees in order to achievethe Mission of the St. Joseph Health System. Dignity: Demonstratescompetence in communication and interpersonal relations. Excellence: Demonstrates competence in continuousimprovement, continuous learning, accountability, and teamwork. Service: Demonstrates competence incustomer/patient focus and adaptability. Justice: Demonstrates competence in communityorientation and stewardship. EssentialFunctions: Promptly answersincoming calls, screening and routing appropriately. Takes detailed, accurate, legiblemessages and accurately documentingdistributing and/or tasking messages accordingly. Responsible for maintaining knowledge of computerscheduling functions, using proper registration protocols with all newpatients, editing existing patient data, and utilizing proper visit types.Maintain knowledge of all providers' schedules and restrictions. Inputs registration demographic and insuranceinformation into computer. Greets patientsand visitors to the medical office and obtains all required information toregister patient. Ensures/assistspatient in completing all forms and routes those forms to the appropriatepersonnel or department. Reviews currentregistration information with patient updating information as required. Reviews providerschedules in advance to ensure pre-registration of new patients. Schedulespatient visits per established Standard Work. Confirms appointments, cancelsappointments, reschedules appointments and notifies clinical staff ofappointment changes per Standard Work. Discusses scheduling conflicts orproblems with supervisors or clinical staff. Provides schedule updates duringthe day. Checkspatient out at the end of visit as per office procedures. Arrives, cancels andno shows appointments. Informs clinicalpersonnel when patient has arrived; routes patient to appropriate clinicalarea. Responsible forcollecting payments from patients, post payment in the IDX system, maintainingmoney drawer, balancing monies and turning in completed batch. Peroffice procedures, determines total charges for visit and calculates patientfinancial responsibility per established policies and procedures for cashpatients. Collects required copayments,payments (cash, check, credit card), issues receipts and records MRN, makeschange, etc., per standard of work.Ensures that billing information and collections are routed toappropriate personnel/department. May collect past due balance whenappropriate. Responsiblefor informing patients regarding St. Joseph Heritage Medical Group protocols andconfirming patient appointments as needed. Openor close office as shift requires, ensuring that all doors are secured;equipment turned on/off and communicates problems to supervisor in a timelymanner. Oversees the front area for cleanliness, safety and continuousawareness of visitors, alerting supervisor of any issues. Performsgeneral clerical duties including faxing, copying, filing, distribution ofmemos and daily schedules etc. as needed and maintains needed supplies toconduct daily work. Responsiblefor maintaining knowledge of providers, facility locations, facility personnel,etc. itionalResponsibilities: May assemble and send new patientpackets, registration packets, and history/physical forms prior to scheduledappointments. Maintainscleanliness and neatness of patient waiting lounge. Attendsall meetings as required. Performsall other duties as assigned. Age-RelatedCompetencies: Humandevelopment knowledge/skills: Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served including knowledge of the principles of growth and development and psychosocial characteristics and interventions for age specific requirement of the assigned unit. Age-specificpatient needs that employee is required to understand and meet: Demonstrates the ability to assess and interpret age appropriate data about the patient's status in order to identify age-specific needs and provide the care needed. itionalrequirements: Demonstrates age appropriate communication skills for the patient population served. Demonstrates knowledge of age-specific community resources. Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Maintains all practices to protect PHI and follow HIPAA guidelines. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work. RiskManagement: Cooperates fully in all risk management activities and investigations . Safety Requirements: Is knowledgeable of, observes and complies with ambulatory Codes of Safe Practice, safety policies and emergency procedures. MinimumPosition Qualifications: Experience: Entry level with previous customer relations experience. Computer Skills: Basic computer skills in a Windows operating environment including Microsoft Word, and an e-mail system. Knowledge / Skills / Abilities: Knowledgeof grammar, spelling and medical terminology. Generalknowledge of healthcare insurance and terminology. Requires good written and verbal communicationsskills to communicate effectively with individuals at all levels of theorganization. Excellent telephone etiquette. Abilityto sort and file by alphabet or terminal digit. Abilityto handle cash transactions and balance cash drawers. Must be able to work in afast-paced department and handle multiple tasks, work with interruptions,and deal effectively with confidential information. Must have excellent publicrelations and customer service skills. Must be able to work under general supervision. Must have a professional andmature demeanor. Exhibit courtesy/respect forco-workers and willing to help co-workers when needed. Excellentorganizational abilities. PreferredPosition Qualifications: Experience: Previousexperience as a receptionist in the healthcare industry or as a MedicalAssistant is preferred. Priorexperience preferred in handling and balancing cash highly desirable. License / Certification: Medical Assistant, Billing, or Front Office Management certification from an accredited vocational school is preferred, but not required. Computer Skills: MSWord, Excel and IDX experience is a plus. Preferredprevious experience with computers and/or automated scheduling. Other: Bilingual (English/Spanish) communication skills. EnvironmentalConditions: May include exposure to potentially hazardous material, infectious agents, contact with patients, public and staff. PhysicalRequirements: Sitting for long periods of time, bending, reaching, stooping, kneeling, pushing/pulling, lifting/carrying up to 15 lbs., and grasping. St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and *********. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In ition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company: Heritage Healthcare Category: Health Care

Keywords: St. Joseph Health / Covenant Health, Santa Rosa , Medical Receptionist - Evenings, Healthcare , Santa Rosa, California

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