Mental Health RN Case Manager
Company: Santa Rosa Community Health
Location: Santa Rosa
Posted on: November 20, 2022
POSITION TITLE: Mental Health RN Case Manager REPORTS TO
(TITLE): Mental Health Supervisor JOB SUMMARY: Under the general
supervision of Mental Health Supervisor, this position is
responsible for psychiatric case management including direct
patient care and education around mental health and social service
needs; monitoring and mental health referrals; managing
prescription refill requests, prescribed by mental health
providers. The case load will be drawn from Lombardi, Vista, and
Brookwood Health Psychiatry services. SPECIFIC TASKS/DUTIES: Work
as a key member of the care team for complex patients who are part
of the psychiatry services at Santa Rosa Community Health in the
role of a nurse case manager.
Work closely with psychiatry team members, including other Mental
Health Nurse Case Managers and Social Work Care Manager, to
coordinate care for patients transferring to and from Sonoma County
Behavioral Health, hospitals, and other psychiatric facilities.
Work closely with the SRCHs Mental Health and psychiatry teams in
case consultation and discussion for a defined set of patients.
Serve as back-up during absences for other Mental Health Nurse Case
Support Joint Commission Readiness to support quality and safety
Under direction and with standing orders, use independent judgment
within the licensed capacity to meet as needed with individual
clients, on site, in other locations, or by telephone.
Assist mental health staff in coordinating mental health referrals
to outside community resources for patients in the mental health
Monitor and track referrals to inside programs, including other
mental health services.
Educate patients about community based mental health recovery
Perform telephone callbacks, prescription refills, ordering labs,
etc. as assigned by SRCH mental health providers.
Follow all established clinic protocols for patient care and
clinical duties and assist with quality assurance functions.
Participate in triage of patient needs.
Contact patients with abnormal labs or tests.
Provide ongoing medical management of SRCH Clozaril patients.
Assist with coordination of patient transportation for referral
services when needed.
Provide one-on-one and/or telephone case management for mental
health patients in need of community resources.
Act as a resource/contact person to clinic staff.
Perform input and analysis of data related to care of patients
receiving mental health services.
Assist with chart audits and other means of documentation of
on-site grant programs.
Participate in ongoing training.
Other duties as assigned. REQUIRED QUALIFICATIONS: Registered Nurse
(RN) with current, active license.
Minimum of one-year experience with direct patient care.
Experience working with chronically mentally ill patients
preferred. SKILLS AND KNOWLEDGE: Bilingual Spanish and English
Familiarity with general community resources for patients in Sonoma
Knowledge of principles of nurse case management for the patient
with chronic disease.
Knowledge of electronic medical records and tracking systems.
Strong written and verbal communication skills and interviewing
skills, including charting/documentation.
Demonstrates knowledge of compliance issues within the community
Demonstrates willingness to report any incident that is unusual or
incompatible with accepted clinic procedures.
Maintains confidentiality of patients at all times.
Strong interpersonal skills. Ability to interact sensitively with
persons of various social, cultural, economic and educational
Proficiency with Microsoft Office applications including Outlook,
Word, Excel and PowerPoint.
Strong organizational skills with ability to prioritize projects,
work independently and as part of a team, manage multiple tasks,
and meet deadlines.
Good judgment, problem solving and decision-making skills. PHYSICAL
REQUIREMENTS: While performing the duties of this job, this
position is frequently required to do the following: Use standard
office equipment and access, input, and retrieve information from a
computer. Use computer keyboard with manual and finger dexterity
and wrist-finger speed sufficient to perform repetitive actions
efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner,
which can be understood by those with whom the person is speaking,
including a diverse population.
Give and follow verbal and written instructions with attention to
detail and accuracy.
Perform complex mental functions; collect, interpret, and/or
analyze complex data and information.
Vision: see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach forward, up, down, and to the side.
Sit or stand for minimum periods of one hour at a time and come and
go from the work area repeatedly throughout the day.
Lift up to 15 pounds.
Travel to other office and community locations.
Keywords: Santa Rosa Community Health, Santa Rosa , Mental Health RN Case Manager, Healthcare , Santa Rosa, California
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