Medical Support Assistant
Company: Ansible Government Solutions
Location: Clearlake
Posted on: August 6, 2022
Job Description:
Job DescriptionOverviewAnsible Government Solutions, LLC
(Ansible) is currently recruiting Medical Support Assistants (MSA)
to support the Clearlake VA Clinic located at 15145 Lakeshore Dr,
Clearlake, CA 95422. Working hours are Mon-Fri, 8:00am-4:30pm.
Weekend coverage may be required on a rotational basis. Competitive
packages are available for qualified candidates.Ansible Government
Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small
Business (SDVOSB) providing Federal customers with solutions in
many arenas. Our customers face wide-ranging challenges in the
fields of national security, health care, and information
technology. To address these challenges, we employ intelligent and
committed staff who take care of our customers' success as if it is
their own.Responsibilities
- Acts as the designated scheduler and receptionist, responsible
for the performance and coordination of appointment scheduling in
accordance with the VHA Directive 1230, Outpatient Scheduling and
Process and Procedures. Front desk duties which may vary at each
location depending on the individual clinic needs
- Adherence to
https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3218
- Answers all phone calls in a timely manner for scheduling
requests on a daily, Mon-Fri basis and charts in patient s CPRS
chart as required
- Works with Lead Scheduler to achieve all patient communications
are completed on time and appropriately
- Works with Lead Scheduler and scheduling/reception team to
ensure all schedulers/receptionists are competent and represent the
VA in a positive, proactive demeanor
- Participates in quality improvement as requested, in order to
ensure that the SF VA Health System is in compliance with all
performance measures established by the SFVAHS, Vision 21, VA
Central Office, JCAHO, OSHA, SOARS, and Inspector General
- Adheres to the SF VA Health System Policy and Procedural
Memorandums and the directives and policies set by JCAHO, OSHA, and
Hybrid-Title 38
- Provides quality customer service for all patients; patient
families; VA Staff, contractors, physicians, fellows,
residentsQualifications
- Citizen or Resident of the United States of America
- Ability to speak clearly, hear and write English
- Utilize computer programs appropriately, usually involving
spreadsheets, word processing, etc.; log in; type 45-60 wpm with
minimum errors
- Heavy phone and computer usage, often simultaneously
- Familiarity with medical terminology, hospital terminology
and/or clinics
- Technically proficient in the skills necessary to fulfill the
government's requirements; will be provided training by the SFVAHS
on appointment management, VA policy and procedures
- Minimum 6 months experience with medical appointment scheduling
in a medical setting
- Certified Medical Assistant (CMA) or comparable training is
PREFERRED but not required
- Ability to pass a required level of security clearance
(NACI-level background check)All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above
shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of forcePowered by JazzHRu3bsH5TYbV
Keywords: Ansible Government Solutions, Santa Rosa , Medical Support Assistant, Healthcare , Clearlake, California
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