Health Program Eligibility Worker
Company: County of Mendocino
Posted on: June 21, 2022
Employment in some County departments or positions may require
proof of Covid-19 vaccination or weekly testing per the applicable
California Public Health Officer's Order.
The option for teleworkmay be available. Eligibility for telework
is based on the position, employee, and telework environment; not
every position, or every employee will be compatible to telework.
Please seePolicy #57 Telework Policy and Program Guidelinesfor
This recruitment is for temporary, non-benefited, extra-help work
ONLY. Do not apply if you are not willing to accept temporary,
extra-help work. Departments may hire extra-help employees for a
limited period. Extra-help is temporary employment generally not to
exceed six (6) months unless seasonal, intermittent, or on-call.
Extra-help employment may last up to one (1) year when hired to
work on a specific project. Extra-help employees are paid only for
the hours worked and are not entitled to benefits, property rights
(seniority), or promotional preference. As an extra-help employee,
there is no guarantee of regularly scheduled hours or continued
employment. Interested applicants and current extra-help employees
interested in permanent positions with the County must apply for
those positions during open recruitment.The current vacancy is
inPublic Health/WIC program, Ukiah.
Under general supervision, determines client financial or medical
eligibility for health related programs such as Women, Infants and
Children (WIC), California Children Services (CCS), or various
Communicable Disease (CD) programs; duties include receiving and
reviewing referrals for health related program eligibility and
service needs; determining eligibility for programs; explaining
procedures and policies; and making appropriate referrals; and
serves as liaison between staff and clients. Performs other duties
Bilingual English/Spanish encouraged to apply.Se buscan personas
bilinges en ingls y espaol. Para recibir una solicitud en espaol,
llame a Recursos Humanos al 234-6600.
Job Requirements and Minimum Qualifications
Duties may include but are not limited to the following:
In all assignments:
* Answers incoming telephone calls and greets visitors and the
public; provides customer service and support; responds to
inquiries and/or directs individuals to the appropriate area or
assists them with information, providing applications, or answering
* Processes and completes assessment and intake forms; collects a
variety of information in person or over the telephone, answers
client questions, schedules assessment appointments; determines
initial eligibility for program(s); continues to determine
eligibility as required.
* Reviews plans and applications to ensure completeness and
compliance with applicable laws and regulations.
* Enters and retrieves a variety of complex information into a
* Provides education, advocacy services, and/or technical advice to
clients; refer clients to appropriate services.
* Prepares, tracks and mails appropriate letters, reminders,
documents, and other materials; maintains files for orientations,
assessments, current and closed client files.
* Ensures reporting requirements are met; requires coordination
with medical health, law enforcement and State agencies.
* Assists state licensed and/or registered health staff in case or
project management for medical or nutrition services.
* Prepares routine and non-routine reports and correspondence as
* Assists with arranging, coordinating, and conducting outreach
services for clientele as needed.
* Communicates both orally and in writing with clients and others
related to the initial and ongoing eligibility determination while
* Orders office supplies to maintain sufficient inventory for
* May act as an interpreter in contacts involving non-English
* Performs other related duties as assigned.
When assigned to WIC:
* Assesses client's nutritional intake, evaluates diet and checks
growth; issues Women, Infants and Children (W.I.C.) benefits;
* Assists clients in determining goals; conducts one on one
counseling sessions; prepares and teaches classes; leads support
groups and travels to outlying sites.
* Works collaboratively or independently in conducting clinics,
screening activities, and health education classes.
When assigned to CCS:
* Works in collaboration with other health providers and other
community agencies in assessing and referring patients requiring
assistance with special problems; confers with Public Health nurses
on difficult cases and makes recommendations on follow-up
* Determines potential eligibility for SSI, Medi-Cal and Denti-Cal
programs and makes referrals, as necessary.
* Receives referrals from providers, hospitals, parents, etc., and
enters information into computer; generates appropriate
documentation and reports.
When assigned to CD:
* Client care coordination of clients in the AIDS Drug Assistance
Program (ADAP); travels to outlying sites to determine potential
eligibility by reviewing income, medical, and other program related
documents; advises clients to apply for additional insurance
assistance and/or programs when applicable; assists individuals
with completing complex applications by utilizing ADAP guidelines
and computer system; provides resources and knowledge to
* Receives, reviews, and assists with assigning labs for new
communicable disease cases coordinating with the Public Health
Officer, Public Health Nurses, hospitals, providers, clinics, or
others for additional information needed for investigating and
reporting to the California Department of Public Health (CDPH).
* Processes new HIV/AIDS lab testing results, determines if reports
are complete, and follows up with providers when additional testing
is needed; investigates and gathers information to determine if
there is a new case to report to the Office of AIDS (OA).
* Assists clients in completing applications for the Medical
Marijuana Identification Card (MMIC) program; processes
applications utilizing State and County MMIC protocols, procedures,
* Receives and properly packages tick specimens and delivers to
courier for transportation and testing.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
High School diploma or GED; AND Six (6) months of related
experience performing clerical or front office duties in a health
care setting or determining program eligibility, OR a combination
of education, training and experience which provides the required
knowledge, skills, and abilities to perform the essential functions
of the job.
Some positions may require the ability to communicate in a second
language as an interpreter.
Licenses and Certifications:
Valid Driver's License
When assigned to WIC:
Successful completion of both WIC Nutrition Assistant (WNA) AND
Certified Lactation Counselor certifications within one (1) year of
appointment to the class.
Knowledge, Skills, and Abilities
* Applicable state, federal and local ordinances, laws, rules and
* Resources, community agencies and health care and other
* Needs, problems, and barriers to health care for low-income and
* Phone etiquette and interview techniques.
* All computer applications and hardware related to performance of
the essential functions of the job.
* Office procedures including filing, record keeping and scheduling
When assigned to CCS:
* Process of application for SSI, CCS, Medi-Cal, Denti-Cal, and
other health care coverage.
* Medical conditions, terminology and treatment approaches.
* Organizing work, setting priorities and following up on
assignments with a minimum of direction.
* Using tact, discretion, initiative and independent judgment
within established guidelines.
* Communicating clearly and effectively, both orally and in
* Maintain confidentiality in accordance with legal standards
and/or county regulations.
* Interact professionally and respectfully with clients including
difficult, hostile, or distressed clients.
* Creating spreadsheets and presentation materials.
* Applying basic math principles of addition, subtraction,
multiplication, division, percents and decimals.
Mental and Physical Abilities:
* Ability to speak effectively and respond to questions.
* Ability to understand and carry out written and oral
instructions, giving close attention to detail and accuracy.
* Ability to establish and maintain professional effective working
relationships with agency staff, clients and others.
* Understand and respect cultural differences resulting from
medical, financial, cultural and other factors.
* While performing the essential functions of this position, the
employee is required to regularly speak and listen.
* Deal with problems involving several concrete variables in
* While performing the essential functions of this job, the
incumbent is regularly required to: walk; sit; use hands to finger,
handle, or feel objects; reach with hands and arms; speak and hear;
and push, pull, move, or lift above and below the neck objects
weighing up to 25 pounds.
Important Application Information:
* It is your responsibility to demonstrate through your application
materials how you meet the minimum qualifications of the position/s
for which you apply.
* You must complete all sections of the application. A rsum or
other information you feel will help us evaluate your
qualifications may be attached to your completed application, but
will not be accepted in lieu of completing any part of the
application. Blank applications that contain only a rsum or those
that reference "see rsum" will be rejected as incomplete.
* Check your application before submitting to ensure it is complete
and correct; no new or additional information will be accepted
after the closing date.
* Inquiry will be made of your former and current employers; please
provide the names and telephone numbers of supervisors on your
* You must provide the names and contact information of at least
three (3) references (not relatives) that have knowledge of your
job skills, experience, ability and/or character.
* Application materials are the property of Mendocino County and
will not be returned.
* It is your responsibility to keep your NEOGOV profile updated,
including any changes to your telephone number or address. Failure
to do so may result in missed notification of exams or
* The exam process listed on this flyer is tentative. Mendocino
County reserves the right to make necessary modifications to the
examination plan. Such revisions will be in accordance with
approved personnel standards. Should a change be made, applicants
will be notified.
* The provisions of this job bulletin do not constitute an
expressed or implied contract.
Examination Process:All complete applications will be reviewed with
those judged most qualified progressing further in the selection
process. Based on the number of qualified candidates, a
Qualifications Appraisal may be administered.
Special Testing:If you require special testing arrangements to
accommodate a disability or religious conviction you must contact
Human Resources at 707.234.6600 prior to the test date to make your
requirements known. You must provide enough advance notice to allow
Human Resources to properly review and evaluate your request.
Special Requirements: Employment in some County departments or
positions may require the successful completion of a pre-employment
criminal background, which may include fingerprinting, and/or a
medical examination, which may include drug screening.
This announcement is a synopsis of duties and requirements of this
job. To review the complete classification specification and
benefits, please see the HR website. Applications must be submitted
to the Human Resources Department by the final filing date.
The County of Mendocino is an Equal Opportunity Employer
This information is a summary of general benefits. Benefits listed
in Mendocino County Resolutions or Memorandums of Understanding
prevail over this listing. This information is not legally binding,
nor does it constitute a Contract.
Compensation is based on a five-step salary range, with annual
merit-based increases within the salary range.
Covered under Social Security and the 1937 act; both employees and
the County pay into the retirement fund. For the most current
information regarding County Retirement please go to:
HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are
granted 24 - 48 hours of personal leave annually, depending upon
Accrues at the rate of two weeks per year for three years. Three
weeks per year after three years, four weeks after eight years and
five weeks after 15 years.
Paid sick leave accrues at the rate of 1.25 days per month, or 15
days per year. Accruals are pro-rated for part-time employees
working at least 20 hours per week. Part-time employees working
less than 20 hours per week, and extra-help employees receive up to
24 hours (or 3 days) of paid sick leave annually.
MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected
health care plan; enrollment in the plan includes $20,000 Life
For the most current information regarding Health Insurance please
EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance
please go to:
EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please
For the complete list of most current labor agreements please go
Keywords: County of Mendocino, Santa Rosa , Health Program Eligibility Worker, Healthcare , Ukiah, California
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