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Reproductive Health Specialist II - Ukiah and Clea

Location: Ukiah
Posted on: May 16, 2022

Job Description:

Job DescriptionPlanned Parenthood Northern California (PPNorCal) is seeking a full-time Reproductive Health Specialist II to serve our clients at the Ukiah and Clearlake Health Centers. The Reproductive Health Specialist reports to the Center Director and is an integral part of the Client Services department. This position is a non-exempt, full-time position, working 40 hours per week. Salary is DOE + comprehensive benefits package including Medical, Dental, and Vision Insurance, ETO, and 403B! CLOSING DATE: Until Filled APPLICATION INSTRUCTIONS: If brought to the next phase of the selection process, you will be requested to provide a video response to screening questions. You will have 72 hours to complete this video response screening.SUMMARY Work in family planning, prenatal (if offered), and abortion services as a member of a health care team to provide health information to patients and health center-based services. Assist Center Directors/ Managers as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Serve as phone receptionist; book appointments, provide information about medical services and appropriate referrals, screen calls, provide health information as appropriate, and documented.
  • Ensure accurate completion and patient understanding of all necessary forms.
  • Assess eligibility for funding, health insurance and/or fees. Collect payments, and complete on-line eligibility processes.
  • Perform accurately all vital signs and lab tests; including blood draws and injections; document accurately.
  • Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
  • Review and reconcile billing on a daily basis.
  • Abstract or scan medical records into the electronic health record as needed.
  • Input and update patient information in the electronic health records.
  • Assist the nurse/clinician/physician as indicated.
  • Assist in family planning, STD, abortion and prenatal services (if applicable) to include providing information about pregnancy options and support in a caring, non-judgmental, factual manner.
  • Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist physician during procedure while being supportive of patient; and assist in recovery room.
  • Adhere to affiliate goals and policies on professionalism, wait time in-health center and on the phone, and the system for addressing patient complaints.
  • Participate in health center efforts to achieve established goals for productivity.
  • Participate in health center/affiliate efforts to achieve established revenue cycle goals.
  • Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time.
  • Active participation in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE
    • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Experience working in a health care setting preferred.
    • Knowledge of medical assistant practices and reproductive health preferred.
    • Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
    • Excellent customer service, problem solving, judgment, organizational and communication skills.
    • Ability to multi-task and to work independently and as a member of the team.
    • Flexible and able to work in other health center locations, as requested.
    • Must be able to travel to Administration Offices to attend trainings and meetings as needed.
    • Bilingual in English and Spanish highly desired.
    • Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency.
    • Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
    • Commitment to quality healthcare.OTHER SKILLS, ABILITIES, QUALIFICATIONS
      • Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
      • Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
      • View services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Treat complaints as opportunities to improve service.
      • Maintain complete patient confidentiality at all times.
      • Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
      • Through meetings and discussions, help develop ideas for improving services in ways that patients value.
      • Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
      • Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures.
      • Understand and demonstrate, in all interactions, the importance of high quality care, including accurate charting, filing, and follow-up.
      • Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.Planned Parenthood Northern California generates healthier communities through the delivery of quality sexual and reproductive health care services.We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Keywords: PLANNED PARENTHOOD SHASTA-DIABLO, Santa Rosa , Reproductive Health Specialist II - Ukiah and Clea, Healthcare , Ukiah, California

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