Customer Success Manager - Enterprise

Company: Capchase, Inc.
Location: San Francisco
Posted on: May 4, 2025

Job Description:

Capchase provides flexible payment solutions to B2B software, cloud, and AI companies. Our core product offering, Capchase Pay, is a flexible buy-now-pay-later payment option for B2B SaaS, hardware, and cloud purchases. It helps companies sell more and collect their cash faster.Capchase was founded in 2020 and is headquartered in NYC. We've provided over $2.5B in funding to thousands of companies and operate in eight countries across North America and Europe. To carry out our mission, we've raised over $1B in capital from some of the best fintech investors and credit facility partners, including (Nubank, Klarna), (Tipalti, MasterClass), (Airtable, GitLab, Lyft, Square), (Stripe, Brex), and (Opendoor, Airtable).Some of our achievements: Supporting thousands of software companies and software buyers
80 Capchasers representing 15+ nationalities
Active in 8 markets
Top Decile Growth
Ranked #2 across the entire BNPL category, #1 for B2BIn December 2024 we reached the , #1 in B2B, and surpassed 2,000 Vendors and Buyers using Capchase Pay.Why work with us?Help accelerate an industryAt Capchase, we're building a category that hasn't existed before-so we mean it when we say every day is different. We're always looking for the brightest minds to join us. We're a diverse team of 15+ nationalities with a shared passion for helping innovative companies thrive. Join the climb with us!As a Customer Success Manager (CSM) - Enterprise at Capchase, you will be responsible for driving the success of our enterprise clients using Capchase Pay. You will work closely with our customers to ensure they maximize the value of our solution, helping them to implement, optimize, and expand their usage of Capchase Pay across their organizations. This is a highly strategic role that requires a deep understanding of the product, strong relationship-building skills, and the ability to work cross-functionally to drive customer satisfaction and retention.This role is based in New York or San Francisco. The Job

• Onboarding: Cross-functionally manage onboarding and technical implementation for enterprise customers
• Relationship Management: Maintain strong relationships and serve as the primary contact for support.
• Product Expertise: Provide training to maximize customer use of Capchase Pay.
• Account Growth: Identify and drive opportunities for expansion and upselling.
• Customer Advocacy: Relay customer feedback to influence product improvements.
• Performance Monitoring: Track and report on customer usage and performance.
• Issue Resolution: Quickly resolve customer issues to ensure satisfaction. Required Experience/Skills
  • Minimum of 5 years of experience in a Customer Success, Account Management, or similar role within the SaaS or fintech industry, dealing with enterprise-level clients.
  • Strong understanding of SaaS products and financial solutions. Ability to quickly learn and become an expert in Capchase Pay.
  • Experience leading cross-functional onboarding and technical implementation of CRM integrations (Salesforce, Hubspot) for new enterprise clients
  • Excellent verbal and written communication skills. Ability to present complex concepts clearly and persuasively to different audiences, including C-level executives.
  • Proven track record of building and maintaining strong, long-lasting customer relationships. Ability to manage and influence multiple stakeholders within large organizations.
  • Highly motivated, with the ability to work independently and manage multiple accounts simultaneously. Comfortable in a fast-paced, dynamic environment.Nice to Have:
    • Experience working with payment processing or financial management solutions.
    • Familiarity with subscription-based business models.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: Capchase, Inc., Santa Rosa , Customer Success Manager - Enterprise, Executive , San Francisco, California