Sr. Manager of Parking Operations - Montage Healdsburg
Company: Towne Park
Location: Healdsburg
Posted on: May 27, 2023
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Job Description:
The Senior Account Manager directly oversees one Tier 3 or 4
assigned account and the organizational chart therein is
responsible for account performance in financial management, guest
satisfaction, client satisfaction, and business development
objectives.
The Senior Account Manager reports to the Area or District Manager
responsible for the assigned portfolio of accounts to ensure
corporate initiatives and Towne Park cultural perspectives are
incorporated within the area's operations. The Senior Account
Manager is responsible for escalating issues to their assigned
supervisor to address and correct.
Schedule
This is a full-time position, with 45+ hours per week expected.
The schedule is consistent on a weekly basis but is subject to
change based on business needs.
Compensation: $75,000 - $100,000 per year inclusive of the Yearly
Bonus plan.
In addition, Towne Park offers bonus incentive compensation (where
applicable), benefits, including health, dental and vision
insurance, 401(k), paid leave (including PTO and parental leave) in
accordance with our applicable plans and policies. Towne Park is
committed to offering competitive, fair, and commensurate
compensation, and has provided an estimated pay range for this
role. Actual compensation will be based on a candidate's
job-related skills, experience, education or training, and
location.
Link to company website: https://bit.ly/SrAMMontage (Copy & Paste
in Browser)
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with
disabilities to perform all functions.
Descriptive Statement(s)
% of Time
Understands and drives business metrics and performance
measurements to ensure effectiveness, high performance and
compliance. Demonstrates the ability to improve the financial
performance and profitability of the account. Understands the
contractual agreement and recognizes ways to maximize
opportunities. Demonstrates the ability to positively move the
metrics for forecasting, productivity, claims, customer service,
and turnover. Manages payroll and ensures that controls are in
place for scheduling, overtime, tip reporting, and timekeeping.
Ensures that forecasts, payroll and accounting reports are on time
and accurate. Effectively utilizes standardized business systems as
developed by Towne Park and ensures compliance with policies and
procedures.
20%
Is actively engaged in the recruitment and hiring processes to
ensure the best people are selected for the location. Fosters an
environment that retains talented associates. Responds proactively
to associate feedback and suggestions, including satisfaction
surveys and exit interviews. Sees that new associates get off to
the right start through proper orientation and on-the-job training.
Recognizes great performance and provides opportunities for top
performers to learn and grow. Recognizes where the team and
individual performers need to improve and properly trains and
coaches. Identifies talent and helps develop future leaders for the
organization. Conducts regular performance appraisals and provides
feedback and coaching for all direct reports. Holds effective
associate meetings and ensures that shift huddles happen on every
shift. Practices positive discipline and provides accurate and
timely performance documentation. Delegates by allocating decision
making and other responsibilities appropriately and effectively.
Helps develop and provides assistance to Assistant Account
Managers. Provides direction to Assistant Account Managers on
initiatives. Escalates issues to the Area/District Manager in
accordance with Towne Park's Escalations and Approvals Policy.
Escalates developmental issues to the Area/District Manager.
Maintains timely rhythms and transparency with Area/District
Manager. Establishes rhythms to review compliance to standards for
their account.
10%
Ensures that the guest/patient service experience is delivered
consistently on all shifts. Efficiently allocates labor resources
to support service delivery. Works with the Area/District Manager
and Human Resources to forecast and plan for seasonal variances in
business to ensure proper staffing levels. Understands the client's
service standards and effectively integrates Towne Park's standards
to complement them. Is knowledgeable of the client's service
metrics/measurements and ensures Towne Park is helping to drive
results.
15%
Develops cohesive working relationships with the clients' staff
members. Maintains regular meeting rhythms and communication
channels with the client and follows through on commitments. Knows
when to be present at the site and maintains a high level of
visibility. Understands what objectives are important to the client
and ensures the entire team is focused on exceeding expectations.
Capitalizes on opportunities to grow Towne Park's business by
building client loyalty and creating a net promoter of Towne Park.
Attends and leads the Client POP meetings.
15%
Fully understands and utilizes the systems provided by Towne Park
to control assets and expenditures. Trains others or sees that they
are trained to properly use the systems provided. Maintains a
clean, neat work environment. Completes all tasks in a timely
manner as instructed by the Area/District Manager. Cooperates with
management and coworkers to ensure that services can be adequately
maintained to meet the needs of internal and external customers.
Treats clients and associates with courtesy, respect and dignity.
Maintains strict confidentiality related to associate and client
information.
15%
Understands and follows safety and security procedures. Practices
preventative safety procedures as set forth by Towne Park. Reports
all accidents and incidents to the Area/District Manager
immediately. Uses only equipment trained to use and operates all
equipment in a safe manner. Reports all potential high risk areas
and safety concerns to the Area/District Manager. Ensures all
associates have been adequately trained in safety and loss
prevention procedures. Ensures claims are reported timely and
accurately and cooperates with the Risk Management department to
resolve claims. Consistently follows the progressive disciplinary
process to hold associates accountable for at-fault claims and
safety violations. Promptly responds to any concerns regarding
workplace safety. Follows the procedures for reporting on-the-job
injuries and works with Human Resources to effectively manage
worker's compensation cases. Adheres to Towne Park employment and
payroll policies and procedures to limit exposure to employment
claims and litigation.
15%
Assists in prioritizing client relationship activities and meets
with the client to present and offer additional services. Maintains
relationships with the client to obtain references and leads for
new opportunities. Keeps leadership and sales teams advised on
known changes to Ownership Groups/Management Companies or Brand
changes. Advises Leadership and Sales of any changes in position at
the client location. Specifically, name, where they came from,
where they are going. Monitors client's business for new
construction projects, expansions, and changes to help determine
the level of opportunity to upgrade current services.
10%
The total amount of time for all functions of the job
100%
QUALIFICATIONS
Education:
Bachelor's degree from a four-year college or university
Required Licensure, Certification, etc.:
Must be able to drive manual transmission
Must have and maintain a valid driver's license and clean driving
record
Must be at least 18 years of age and be able to pass a criminal
background, MVR and drug screen
Work Experience:
A minimum of three (3) years of related experience and/or training;
OR equivalent combination of education and/or experience
Knowledge:
Knowledge of general business practices including accounting, human
resources and customer service
Skills:
Ability to effectively plan, set priorities, and manage several
complex projects simultaneously while working under pressure to
meet deadlines
Demonstrated work ethic, drive, energy, and persistence to achieve
goals
Ability to maintain stability, dependability and professionalism
when faced with changing and difficult situations
Computer proficiency and technical aptitude with the ability to
utilize MS Office (Excel, Word and Outlook) and various technology
and point-of-sale applications
Written and verbal communication skills to effectively address all
levels within the organization
Ability to represent the company effectively in a variety of
settings with a demonstrated understanding and appreciation for
diverse cultures
Ability to read, analyze, and interpret general business policies,
procedures, equipment manuals, training materials, and corporate
communications
Ability to compose professional internal and external business
communications including reports, memos, letters, and e-mails.
Keywords: Towne Park, Santa Rosa , Sr. Manager of Parking Operations - Montage Healdsburg, Executive , Healdsburg, California
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