Customer Advisor - EV Charging Project Manager
Company: Ecology Action
Location: Santa Rosa
Posted on: March 20, 2023
Job Description:
CONTEXT OF POSITIONWe're hiring for a full-time Project Manager
in the Napa /Sonoma, California area. This is a full time field
based position where you have the flexibility to work from home
with full benefits including a 401K and a salary range of $92,400
to $104,000.Come join our rapidly expanding team for an initiative
that will install 2,300 new EV charging ports at hundreds of low-
and moderate-income apartments, small businesses and non-profit
organizations in Northern and Central California over the next 3
years. You'll be joining a broader team that is working to deploy
innovative community engagement and technical approaches to
increase equity in EV adoption and reduce greenhouse gas reduction
at scale.To accomplish these objectives, the EV Charging Customer
Advisor supports multi-family property operators throughout the EV
charging installation and commissioning process. This critical role
is a combination of consultative sales and project management. The
position conducts initial site surveys, schedules more in-depth
technical site assessments, presents system designs and equipment
selection options to customers, secures the sale, prepares project
agreements, coordinates installations with program contractors, and
schedules resident education and outreach to raise awareness about
EVs and charging equipment installed.
"Not finance, not strategy. Not technology. It is teamwork that
remains the ultimatecompetitive advantage, both because it is so
powerful and rare."
- Patrick LencioniRESPONSIBILITIESStakeholder Engagement
- Collaborate and coordinate with project partners.
- Conduct consultative sales meetings with apartment community
and facility managers of housing organizations to identify, develop
and sell EV charging installations.
- Coordinate with apartment community managers, internal staff
and regional subcontractors to conduct apartment resident outreach
where EV charging stations are installed.Project Implementation
- Conduct initial site walks with property operators to identify
optimal parking spaces for EV charging stations near common
electrical panels.
- Communicate with multi-family property operators to identify
and document electrical loads, site constraints, parking logistics
and preferences for shared or assigned EV charging.
- Schedule and participate in technical site assessments with
community and facility managers and staff.
- Present EVSE software payment settlement options that meet
multi-family property operators' operational needs.
- Prepare site-specific scope of work and project design.
- Coordinate preparation of construction estimates with direct
installation contractors. Evaluate projects for
cost-effectiveness.
- Present scope of work and construction estimates to multifamily
property operators. Secure approval on project agreements.
- Prepare contractor payment agreements and issue notices to
proceed to contract for EV charging station installations.
- Support multi-family property operators with construction
project management and equipment commissioning.
- Coordinate with contractors regarding equipment
troubleshooting, maintenance and operations requests.
- Generate recommended strategies for increasing program impact
and team functionality. Respond to challenges in program
delivery.
- Work with EA's Business Analytics team to refine enterprise
applications for project and contractor management and
reporting.Project Administration
- Coordinate with contractors to secure project construction
estimates and costs, process contractor invoices and assist with
budget forecasting. Track project milestones and tasks in customer
management database.
- Maintain accurate and organized records of required
documents.
- Inform direct installation program workflows and processes in
collaboration with project operations team.
- Participate in team and staff meetings.EDUCATION AND EXPERIENCE
- 5 years' project management experience delivering EV charging
installation programs, energy efficiency solutions, or other
construction and electrical trade related retrofits, preferably in
multi-family communities, and/or public and commercial
properties.
- Experience managing multiple contractors and construction
projects across multiple jurisdictions.
- Experience with project management fundamentals (work planning,
scheduling, resourcing, budget management).
- Bachelor's degree or equivalent work experience in Business
Administration, Construction Management, Electrical Engineering,
Environmental Studies, Community Studies or other degree related to
the role.KNOWLEDGE, SKILLS AND ABILITIES
- Proven ability to provide excellent and responsive customer
service.
- Ability to manage multiple project construction budgets with
impeccable accuracy.
- Ability to develop and execute detailed implementation and
management plans incorporating objectives and details from multiple
contracts.
- Ability to work effectively across departments.
- Excellent time management skills, including an enhanced ability
to prioritize.
- Excellent and professional communication (both written and
verbal).
- Strong and professional interpersonal, relationship building,
and facilitation skills. An orientation to collaboration and
vulnerability-based trust.
- Proficiency with variety of tech platforms, such as Asana, MS
Teams, Zoom, MS Outlook, MS Office Suite.REQUIRED QUALIFICATIONS
- Valid California Class C Driver's license, a reliable personal
vehicle available for work purposes (mileage reimbursement
provided), and current automobile insurance.
- Interest in transportation justice, including helping community
members to access safe, healthy, reliable, and affordable
transportation supporting access to jobs, education, culture, and
recreation.
- Deep commitment and passion to work for a future where all
people can thrive on a thriving planet.DESIRABLE QUALIFICATIONS
- Master of Business Administration (MBA) or degree in
Construction Management from an accredited institution of higher
education.
- General contractors license or C-10 electrical contractors
license in the state of California.
- DIR certified electrician or completed an apprenticeship
program in the state of California.
- Ability to read electrical plans and single-line drawings.
- Familiarity with drawing software programs.
- Experience in the EV market transformation space, including
accessing rebates for, and/or owning electric vehicles.
- Experience working with affordable housing organizations in
California.
- Familiarity or experience with public agencies and nonprofits
working on sustainable transportation and transportation
electrification policy and programs in California.
- Familiarity with CA electrical code, Cal-Green code, and
permitting requirements for EV charging stations.
- Experience with customer resource management tool systems
deployment.
- Work or volunteer experience in the fields of community climate
programming, community organizing, government/utility funded
environmental programs or related fields.
- Experience working in a "start-up" environment
- Lived experience as a person of color and/or living/working in
low-income and under-resourced communities and/or low-income
multifamily housing.
- Lived experience in diverse communities.
- Fluency in Spanish, Mandarin, and/or Vietnamese.
- Training in Crucial Conversations, or related conflict
resolution skills.WORK ENVIRONMENTThis position is a hybrid role,
working from home and traveling to project sites throughout central
and northern California1. . The candidate must live or be willing
to relocate to the project area. The position may also work out of
the Santa Cruz, CA headquarters based on business needs.Physical
Demands:The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit, stand, talk, and hear, and
use a computer keyboard and monitor. The employee must occasionally
lift and/or move up to 25 pounds.Compensation:Ecology Action offers
a competitive salary and a generous benefit package that includes
medical, dental, vision and flexible spending benefits; a
401k-retirement plan with a 4% match; and group life insurance. The
salary compensation range for this role is $92,400 -
$104,000.Driving an insured personal vehicle on company business is
required, and mileage reimbursement is provided at the Federal
rate.Professional development benefits of the position:
- Gain experience with hard-to-reach community engagement and
case management.
- Receive training on the electric vehicle marketplace, EV
charging infrastructure, and state and local rebates available for
EV ownership, and auto loan financing.
- Gain a deeper understanding of barriers and solutions to
California's transition to 100% ZEVs sales by 2030.
- Network and collaborate with professionals in the region
working on climate change and transportation justice.
- Receive support and guidance on career exploration and
professional development.MORE ABOUT USAt Ecology Action, we are
committed to diversity in our workforce and are proud to be an
equal opportunity employer. People of color, women, persons with
disabilities, veterans, and LGBTQI+ persons are highly encouraged
to apply. Candidates for this position must be legally authorized
to work directly as an employee for any employer in the United
States without visa sponsorship.Ecology Action is an award-winning
non-profit consultancy that provides innovative solutions to the
energy, water, and transportation challenges of cities,
governments, and utilities across California. We have four decades
of experience helping people make simple yet profound changes with
significant environmental impacts. We believe that when individuals
and businesses make simple changes in their behavior, they drive
large-scale changes that benefit people and the planet. This
translates into reduced carbon emissions, stronger businesses,
healthier communities, and a sustainable future for all. Together,
we help people, businesses, and communities act now.Ecology Action
believes that each employee makes a significant contribution to our
success and should not be limited by the assigned responsibilities.
This position description outlines primary duties, qualifications,
and job scope but is not intended to be a comprehensive description
of job responsibilities. We expect each employee to offer his/her
services wherever and whenever necessary to ensure the success of
our endeavors.Ecology Action does not offer a company-paid
relocation program.
Keywords: Ecology Action, Santa Rosa , Customer Advisor - EV Charging Project Manager, Executive , Santa Rosa, California
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