Client Services Manager
Company: Ukiah Valley Association for Habilitation
Posted on: November 25, 2022
Responsible for developing and monitoring the delivery of quality
services to Mayacama crewmembers. Provide support and training to
staff and persons served to facilitate program objectives and goals
of people who use services. Coordinate customized employment
*ESSENTIAL DUTIES AND RESPONSIBILITIES *include the following.
Other duties may be assigned.
1. Manage intakes, assessments, orientations, work assignments and
paid internships of persons served. Ensure appropriate funding
authorizations. Initiate referrals and complete reports as
2. Ensure timely development and implementation of all crewmember
goal plans. Conduct planning meetings annually and as needed.
Ensure that files contain current IPP's and documentation.
3. Maintain positive working relationships and timely communication
with local agencies, families, referral agents and care providers.
Submit daily attendance and quarterly reports to the Ukiah Adult
4. Monitor activities and program services, track and report on
outcome evaluation goals quarterly. Facilitate client input and
feedback on individual and programmatic issues.
5. Advocate for crewmembers and support them to self-advocate.
6. Ensure timely completion and accuracy of crewmember productivity
evaluations and hourly wage rates in compliance with federal and
state regulations and standards.
7.Train staff in crewmember representative responsibilities and
facilitate utilization of "good to great" tools to encourage a
8. Maintain records and reports according to CARF standards.
9. Chair Quality Review and Records Review Committees.
10. Model positive behavior supports by making positive statements
to crewmembers at least once every three minutes per
11. Help schedule and participate in alternative services and job
coach as needed.
12. Align behaviors with U.V.A.H.'s Mission, Vision and Code of
Directly supervises up to five employees. Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
*EDUCATION and/or EXPERIENCE*
Bachelor's degree (B. A.) from four-year college or university; or
equivalent combination of education and experience.
Ability to read, analyze, and interpret professional journals or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, people who use services, customers, and the general
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Recognize how personal values may conflict with or accommodate the
needs of diverse clients and coworkers and strive to effectively
and respectfully interact with individuals served, families and
caregivers, co-workers and other stakeholders from a wide range of
cultures and backgrounds.
* *CERTIFICATES, LICENSES, REGISTRATIONS*
* Proof of COVID-19 vaccination or accepted exemption.
* Possession of valid California driver's license and DMV
* CPR and First Aid certification preferred
* Pro-Act certification preferred
* *OTHER SKILLS AND ABILITIES*
* Proficiency in MS Word, Excel
Ability to communicate effectively and provide excellent customer
Ability to set up and participate in online communications
*PHYSICAL DEMANDS *The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to stand, walk, sit, and talk or hear. The employee
frequently is required to use hands to finger, handle, or feel and
reach with hands and arms. The employee is occasionally required to
climb or balance and stoop, kneel, crouch, or crawl. The employee
must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception, and ability to adjust
*WORK ENVIRONMENT *The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Time spent in an office environment sitting, using a computer and
the telephone, doing paperwork and periods of intense
concentration. Travel in the community by vehicle to observe and
meet with persons served is required occasionally.
The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $22.64 - $24.96 per hour
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
Ability to commute/relocate:
* Ukiah, CA 95482: Reliably commute or planning to relocate before
starting work (Required)
Work Location: One location%58047475%
Keywords: Ukiah Valley Association for Habilitation, Santa Rosa , Client Services Manager, Executive , Ukiah, California
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