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Client Services Manager

Company: Ukiah Valley Association for Habilitation
Location: Ukiah
Posted on: November 25, 2022

Job Description:


Responsible for developing and monitoring the delivery of quality services to Mayacama crewmembers. Provide support and training to staff and persons served to facilitate program objectives and goals of people who use services. Coordinate customized employment services.

*ESSENTIAL DUTIES AND RESPONSIBILITIES *include the following. Other duties may be assigned.

1. Manage intakes, assessments, orientations, work assignments and paid internships of persons served. Ensure appropriate funding authorizations. Initiate referrals and complete reports as needed.

2. Ensure timely development and implementation of all crewmember goal plans. Conduct planning meetings annually and as needed. Ensure that files contain current IPP's and documentation.

3. Maintain positive working relationships and timely communication with local agencies, families, referral agents and care providers. Submit daily attendance and quarterly reports to the Ukiah Adult School.

4. Monitor activities and program services, track and report on outcome evaluation goals quarterly. Facilitate client input and feedback on individual and programmatic issues.

5. Advocate for crewmembers and support them to self-advocate.

6. Ensure timely completion and accuracy of crewmember productivity evaluations and hourly wage rates in compliance with federal and state regulations and standards.

7.Train staff in crewmember representative responsibilities and facilitate utilization of "good to great" tools to encourage a learning environment.

8. Maintain records and reports according to CARF standards.

9. Chair Quality Review and Records Review Committees.

10. Model positive behavior supports by making positive statements to crewmembers at least once every three minutes per crewmember.

11. Help schedule and participate in alternative services and job coach as needed.

12. Align behaviors with U.V.A.H.'s Mission, Vision and Code of Ethics.


Directly supervises up to five employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.


Ability to read, analyze, and interpret professional journals or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, people who use services, customers, and the general public.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Recognize how personal values may conflict with or accommodate the needs of diverse clients and coworkers and strive to effectively and respectfully interact with individuals served, families and caregivers, co-workers and other stakeholders from a wide range of cultures and backgrounds.

* Proof of COVID-19 vaccination or accepted exemption.
* Possession of valid California driver's license and DMV printout
* CPR and First Aid certification preferred
* Pro-Act certification preferred
* Proficiency in MS Word, Excel

Ability to communicate effectively and provide excellent customer service

Ability to set up and participate in online communications

*PHYSICAL DEMANDS *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

*WORK ENVIRONMENT *The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Time spent in an office environment sitting, using a computer and the telephone, doing paperwork and periods of intense concentration. Travel in the community by vehicle to observe and meet with persons served is required occasionally.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $22.64 - $24.96 per hour

* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift

Ability to commute/relocate:
* Ukiah, CA 95482: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Ukiah Valley Association for Habilitation, Santa Rosa , Client Services Manager, Executive , Ukiah, California

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