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Housekeeping Manager

Company: CoralTree Hospitality
Location: Santa Rosa
Posted on: January 15, 2022

Job Description:

The Hyatt Regency in Sonoma has begun a search for a Housekeeping Manager, the ideal candidate is a housekeeping leader who is able to hit the ground running. Do you have passion for hospitality and are interested in joining a great team? If so, we'd love to talk to you!

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the property.
Essential Functions :
Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
Effectively communicate changes of assignment sheets as they arise throughout the shift
Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
Qualifications :
High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
Minimum of two years supervisory experience in a high volume setting preferred
Previous hospitality experience in a Four Diamond quality organization preferred
Previous experience with Windows, Office, and property management systems highly desirable
Must be able to understand, speak, read, and write in the basic English language
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Demonstrate ability to compute basic arithmetic
Must be available to work, varied shifts and flexible schedules

Keywords: CoralTree Hospitality, Santa Rosa , Housekeeping Manager, Executive , Santa Rosa, California

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