Director, Outpatient Quality and Care Experience

Company: Kaiser Permanente
Location: Santa Rosa
Posted on: April 5, 2021

Job Description:

Important Update: In response to the COVID-19 pandemic, Kaiser Permanente is moving to a virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. For more information on Kaiser Permanente's response to COVID-19, visit our Resource Center . Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment. Director, Outpatient Quality and Care Experience Location: Santa Rosa, CA Job Number: 937232 Date posted: 02/18/2021 Submit Interest Description: In conjunction with Chiefs of Service, directs, coordinates, facilitates, leads, and evaluates ambulatory patient care services. Oversees staff, ensures compliance with regulatory compliance, consults on patient care issues, and manages the budget. Essential Responsibilities:

• Directs development and implementation of quality and utilization standards for ambulatory services. Ensures coordinated plans of treatment, customer focused delivery of services and cost effective utilization of resources and services.
• In conjunction with Chiefs of Service manages the daily operations of the ambulatory services.
• Designs and implements policies, procedures, protocols, efficient program outcomes, and timely provision of support to TPMG providers.
• Directs the budget and resource allocations and manages the financial performance. Identifies and implements strategies to reduce costs and improve quality of care services.
• Interprets and facilitates the application of Nursing Scope of Practice within ambulatory services, which includes making skill-mix decisions based on needs, service, financial considerations, and legal constraints.
• Directs and resolves human resource, labor relations, employee and department safety, and risk management issues.
• Coordinates and monitors the quality improvement program for nursing services.
• Develops and implement new programs or best practices and strategies which improve the quality of care and services and reduces costs.
• Develops and presents training programs.
• Utilizes research data to implement clinical changes and the delivery of patient care and member services. Ensures compliance with federal, state, local and other regulatory requirements.
• Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Basic Qualifications: Experience
• Minimum seven (7) years of nursing experience in patient care.
• Minimum five (5) years of management experience required. Education
• Bachelor's degree in nursing or health care required.
• Graduate of accredited school of nursing. License, Certification, Registration
• Current California RN license required. Additional Requirements:
• Demonstrated human relations and labor relations experience.
• Demonstration of nursing administration experience in an ambulatory setting.
• Knowledge of Nurse Practice Act, NCQA, and other local, state, and federal regulations.
• Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications:
• Master's degree preferred. Primary Location: California,Santa Rosa,Santa Rosa Medical Offices 2 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09-NUE-Non Union Employee Job Level: Director/Senior Director Job Category: Nursing Licensed Department: Santa Rosa Hospital - Local Administration - B - 0206 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
  
  External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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Keywords: Kaiser Permanente, Santa Rosa , Director, Outpatient Quality and Care Experience, Executive , Santa Rosa, California