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Sales Support Manager

Company: First American
Location: Santa Rosa
Posted on: September 15, 2020

Job Description:

COMPANY SUMMARY

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

JOB SUMMARY

ESSENTIAL FUNCTIONS

* Manages a team of Sales Support Specialists in support of department goals through subordinate supervisors. Coach, mentors and develops subordinate staff. Create an environment conducive to employee satisfaction, growth, and development.

* Creates detailed plans for ongoing success of business objectives.

* Provides guidance as needed to ensure employee performance meets minimum expectations.

* Addresses concerns and resolves issues from various management groups.

* Delivers annual plan for ongoing process enhancement.

* Participates in external committees as required.

* Collaborates with peers, and other departments to ensure proper alignment of department objectives

* Presents results to senior staff as needed.

* Ensures employee compliance of insurance regulations in their claim handling decisions.

REQUIREMENTS

* Bachelor s degree or equivalent work experience

* 3-5 years demonstrated experience in a supervisory/management role

* 5+ years experience in home warranty, escrow or real estate sales

* In depth understanding of home warranty policies business

* Technical knowledge of trades in order to make needed recommendations.

* Excellent verbal and written communication skills

* Strong negotiation, problem solving, conflict resolution, and mediation skills

* Solid organizational skills with the ability to multi task , prioritize and follow up

* Strong attention to detail and the ability to adjust quickly to a changing environment

* Strong knowledge of Microsoft Office with emphasis on MS Excel

* Ability to balance the demands from internal and external sources.

* Strong leadership skills and coaching abilities



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..

Keywords: First American, Santa Rosa , Sales Support Manager, Executive , Santa Rosa, California

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