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Room Division Manager

Company: Vintners Resort
Location: Santa Rosa
Posted on: February 11, 2020

Job Description:

Vintners Resort is an intimate, four-diamond, 78-room luxury boutique hotel in Sonoma County Wine Country. On property is the nationally-renowned restaurant, John Ash & Co.; The Front Room Bar & Lounge; River Vine and Vi La Vita Spa. Learn more about us at where we Celebrate Everything! We are recruiting for an enthusiastic, hardworking and experienced Rooms Division Manager! If you can demonstrate exemplary customer service skills, an extensive hospitality background, the ability to lead, train and motivate staff and the desire to ensure a quality experience to our guests then please apply today. Responsible for the effective management and direction of the Front Desk operations by ensuring exceptional quality of service to the guest, excellent leadership to the employees while monitoring cost and inventory to ensure a profitable operation. ESSENTIAL DUTIES AND RESPONSIBILITIES - Hires, trains and supervises the Front Desk staff, Concierge, Portman and Bell Department. - Conducts performance evaluations, coaches and counsels employees when necessary. - Performs Front Desk duties in the absence of managers and staff. - Directs the efforts of the Front Desk staff through effective oral and written communication. - Plans and directs the functions of administration and planning of the Rooms Division Department to meet the daily needs of the operation. - Clearly describes, assigns and delegates responsibility and authority for the operation of the various Rooms Division departments. - Develops, implements and monitors the schedules for the operation of all Rooms Division Departments in order to achieve positive results. - Implements effective control of operating expenses and labor costs among all Rooms Division departments. - Assists subordinate staff members in establishing and achieving projected profit levels and quality service and cleanliness standards. - Reviews hotel logs for specific instances and reports to the General Manager. - Monitors hotel traffic and works with the Front Desk Team to adjust schedules accordingly. - Participate in Yield Management. - Develops standard operating procedures and organizes the tools necessary in order to ensure excellent customer service and profitability, e.g. guests FAQs, budgeting, forecasting purchasing specifications, rooms inventory controls, etc. - Constantly evaluates the performance and motivates the Rooms Division staff. - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue. - Plans and or administers training and develops programs within the department which will provide well-trained employees at all levels. - Supports other Rooms Division Departments (housekeeping/maintenance/landscaping) to ensure that the rooms, equipment and buildings meet requirements of state and local laws and internal regulations. - Analyzes information and plans appropriate opportunities with Revenue manager concerning the Rooms Division operations such as daily room rates, operating expenses and labor costs. - Responds to guest complaints accordingly through either verbal or written correspondence. - Responsible for preparing and presenting a Rooms Division budget and maintains cost control of the operation. - Regularly conducts Rooms Division staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment. - Attends industry and community events to promote the hotel and increase sales. - Establishes and maintains policies and procedures for the Rooms Division Department and interprets company policy for employees and enforce safety regulations. - Surveys and conducts property and room inspections on a regular basis by visually identifying areas of the hotel for needed improvements, such as guestrooms, public areas and the restaurants. SUPERVISORY RESPONSIBILITIES: Directly supervises the Front Desk staff, Concierge, Portman and Bell staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Knowledge of the hotel industry, current market trends and economic factors. - Ability to develop strategies to achieve organizational goals. - Able to read, listen and communicate effectively in English, both verbally and in writing. - Ability to read, analyze, and interpret general business periodicals, professional Rooms Division journals, technical procedures, or governmental regulations. - Ability to write Rooms Division reports, business correspondences and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. - Ability to access, understand and accurately input information using a moderately complex computer system. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages and sales volume. - The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. EDUCATION/EXPERIENCE: Bachelor's degree (B. A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience preferred. Previous Rooms Division supervisory experience is required. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Auto Clerk Database software; Excel Spreadsheet software, Microsoft Word Processing software, POS software, and call accounting phone interface system. Competitive salary with complete benefits package including medical, dental, vision, life insurance, 401(k), paid vacation, holidays and excellent property discounts. Submit your cover letter and resume for consideration. EOE

Keywords: Vintners Resort, Santa Rosa , Room Division Manager, Executive , Santa Rosa, California

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