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Regional Director, Patient & Care Experience

Company: St. Joseph Health
Location: Santa Rosa
Posted on: February 8, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company. Provides leadership and oversight for the cultural compass implementation and initiatives for Sonoma, Napa, Humboldt, and Medical Group Ministries to assure that actions to improve are consistent and in alignment with building a culture of excellence.Evaluates results using caregiver engagement and patient satisfaction surveys to identify opportunities for improvement and provides action plans for regional and ministry improvement.Develops regional strategic plan, aligning and integrating both caregiver and patient experience.Provides leadership to care experience leaders in the ministries, post-acute and medical group to create alignment and consistency in building improvement plans to transform culture based on analyzing and communicating caregiver and patient experience data.Hardwires management and employee practices to ensure employees are empowered to lead improvements in their work and have visible and open communication with ministry leaders.Leads teams to innovate, improve, and problem solve to help improve the caregiver and patient experience and achieve cultural excellence for the Northern California Region ministries.Collaborates with ministry executive teams to establish a culture of excellence and to hardwire and share best practices for improving the experience across the region.Exercises creative approaches to problem solving. Deals with conflict and problematic situations in an open and tactful manner respecting the dignity of the individuals.Maintains responsibility for all identified outcome measures as denoted on Strategic Goals.Implements programs focused on connecting all caregivers in direct and indirect patient care to the patient experience.--Bachelor's Degree required from accredited University or CollegeExperience:----At least ten (10) years' experience in employee engagement, patient satisfaction, culture development or guest services in health care or other service industry; at least five (5) years of managerial level experienceAnalytical skills and experience to provide and manage analysis of caregiver and patient experience surveys.Knowledge regarding current health care trends and marketsDemonstrated leadership skills with the ability to build and manage highly motivated teams and engage existing teams with focus on empowerment to deliver results.Excellent interpersonal and communication skills in relationship to patients, caregivers, physicians, other healthcare professionals.Ability to lead focus groups and other stakeholder input forums.Creative, strategic thinker with proven process improvement and project management experience.Effective public speaking skills, as well as the ability to develop and conduct effective presentations.High sense of personal responsibility and accountability for transforming and building a culture of excellence.Experience in achieving a world-class culture of service through patient and caregiver experience.Ability to maintain an executive presence.Ability to establish credibility with physicians, staff and leadership to establish follower ship.Ability to be proactive and action oriented.Knowledge of correct English usage, spelling, vocabulary, and arithmetic.Proficiency with Microsoft Office products, particularly Word, Excel, and Power Point; experience with supporting vendor computer systems is desired.Proficiency with modern office techniques including letter and report writing.Able to treat all information and data within the scope of the position with appropriate confidentiality and security.Knowledge of, and able to observe and comply with Home Health Network Codes of Safe Practice, safety policies an emergency procedures.Ability to cooperate fully in all risk management activities and investigations.

Keywords: St. Joseph Health, Santa Rosa , Regional Director, Patient & Care Experience, Executive , Santa Rosa, California

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