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Field Dispatch Support Technician - OS Upgrades, Printers

Company: eXcell
Location: Santa Rosa
Posted on: November 11, 2019

Job Description:

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the team. * * * Contract to Hire Opportunity * * * We have a new requirement for a Field Dispatch Support Tech to provide break-fix service on printers and PCs in the Santa Rosa area. Candidates must live within 10 miles of zip code 95401.

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policyOverview:
    • Technician will travel to each client s location to provide service
    • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
    • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
    • Works under general supervisionRequired Qualifications:
      • 5+ years of experience supporting desktops, laptops, and printers
      • 5+ years of customer service experience required
      • Ability to reimage / upgrade OS software and transfer data as required
      • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
      • Good communication skills
      • Interpersonal skills needed to interact with a wide range of users and environments
      • Must be able to follow written instructionsBasic Needs / Haves:
        • Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
        • Ability to work from a bent, crouched, or kneeled position
        • Ability to work on a ladder or lift
        • Ability to lift up to 50 lbs.
        • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
        • Laptop and basic hand tools requiredPreferred:
          • SMART Home experience a plus - familiarity with the home installation of smart devices, cameras, doorbells, printer setups
          • CompTIA A+ Certifications
          • OEM Printer Warranty Certifications
          • OEM Laptop / Desktop Warranty Certifications
          • Server experience a plusWe will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Santa Rosa , Field Dispatch Support Technician - OS Upgrades, Printers, Engineering , Santa Rosa, California

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