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Refrigeration Service Technician

Company: The ICEE Company
Location: Santa Rosa
Posted on: August 15, 2019

Job Description:

SummaryTechnicians will be held to a high standard of service, ICEE has a commitment to success: to our customers, partners, and employees. Technicians are required to service all ICEE and restaurant equipment such as: Frozen Carbonated and Non Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Individuals in this role MUST be willing to travel out of state 50% of the time. They will be based out in one Service Center but will be assisting different locations when needed. Jumper Technicians are provided with: a vehicle, uniforms, tools, cell phone, and gas card.Requirements And ResponsibilitiesReceive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA).Perform preventative maintenance, troubleshooting or diagnose service problems and repairs as needed. Making sure to check quality of all products ie: checking syrup levels, changing out flavors, cleaning around machines etc.Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle.Review service orders and service performed with the FSM or supervisor. Must keep managers informed of customer concerns, needs, and up selling opportunities.Document all work performed and close out all activities upon completion.Ensure that the point of sale (POS) material is fresh.Clear communication is essential to be able to communicate to both customers and co-workers.In some locations, the Service Technician will be responsible for machine movement and various other duties as assigned.COMPETENCIESTo perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.Mechanical aptitude.Customer relations, interpersonal relationships, team relations and service.Excellent organizational and time management skills.Must be self-starter and be able to accomplish tasks in a timely manner.Great oral and written communication skills.Minimum RequirementsWilling to Travel out of State 50% of the time.Strong mechanical background.Graduate of Technical or Vocational School a plus.Certification by the Environmental Protection Agency (EPA) to handle refrigerant a plus.Valid driver's license.Ability to lift 55 lbs or more on a regular basis. Occasional lifting in excess of70 lbs required.Ability to Drive more than 40% of the time.Must have steel -toed shoes (ICEE provides uniforms as described above).EEOICEE is an equal employment opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.The ICEE Company is a nationwide company. ICEE is a frozen carbonated beverage. ICEE services and maintains equipment for customers including Target, Walmart, AMC Theaters, Starbucks, McDonalds, and 1,000's of other famous retailers.

Keywords: The ICEE Company, Santa Rosa , Refrigeration Service Technician, Engineering , Santa Rosa, California

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