Internet Install Technician
Company: Sonic Internet + Phone
Location: Santa Rosa
Posted on: August 5, 2022
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Job Description:
$1500 Signing Bonus - Come Join the Team!!For over 27 years,
Sonic has been committed to changing the way people think about the
internet. We're revolutionizing the industry by standing up in
support of an open and fair internet, setting a refreshingly high
standard for customer care, and bringing accessible, affordable
connectivity with member-focused policies to all.And that mission
all starts with the people we hire.Each career opening at Sonic is
an opportunity for personal growth, career development, and most
importantly, making a difference towards building a better internet
for our shared local community and beyond. Whether you contribute
by splicing fiber, installing homes, or assisting customers on the
phone, your part of a company that is committed to the power of
good.Join a community of internet revolutionaries re-thinking,
re-wiring, and re-imagining the future of the internet.Position
Summary:Internet Install Technicians visit residential, small
business and enterprise level locations to troubleshoot, repair and
install all Sonic internet connectivity and phone services.Position
Type/Expected Hours of Work:Full-time (40 hours per week),
non-exempt/hourly position. Occasionally, overtime is necessary to
deliver outstanding customer service.Travel:Travel is expected for
this position. A company gas card and vehicle will be supplied. Gas
cards are expected to be used on individually assigned company
vehicles only. Paid drive time.Essential Duties and
Responsibilities:Troubleshoot and Install all Sonic internet
connectivity and phone services.Have proficient understanding of
dispatch and workflow software.Receive communication of locations
and duties from dispatch software and/or personnel.Able to
responsibly handle company issued vehicles, tools and credit
cards.Abide by all safety procedures and report accidents/injuries
to supervisor immediately.Maintain correct insurance paperwork and
vehicle records on person or in vehicle.Maintain an active
California state driver's license.Driver has been licensed for more
than 3 years.Maintain a clean driving record as defined by the
current Sonic fleet insurance underwriter.Able to lift
65lbs.Communicate effectively with all Sonic workgroups.Ensure all
scheduled visits are completed by end of day.Willingness to work
overtime.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Valid CA Driver's License for
three years and clean DMV record a MUST!Mandatory Vaccination
Policy: As a condition of employment, new hires must be fully
vaccinated against the COVID-19 virus on or before the first day of
employment subject to legally mandated accommodations.Knowledge,
Skills and Abilities:Language Skills - Ability to read and
write.Physical Ability - Ability to drive, use tools, climb ladders
and crawl under building.Reasoning Ability - Ability to solve
practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
handle heights.Computer Skills - Ability to type and use a
computer.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Daily driving is expected.The
Field Force department spends time in a vehicle, outside or inside
Sonic customers' businesses or residents.Physical Demands:The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
constantly required to sit and stand; talk or hear; reach with
hands and arms; key/type. The employee is required to walk; use
hands to finger, handle, or feel objects, tools or controls; climb
stairs; balance; stoop, kneel, crouch or crawl. The employee must
lift and/or move up to 75 pounds. Specific vision abilities
required by the job include close vision, distance vision, color
vision, peripheral vision, depth perception, and the ability to
adjust focus. The employee is required to drive a vehicle.
Keywords: Sonic Internet + Phone, Santa Rosa , Internet Install Technician, Engineering , Santa Rosa, California
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