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In Home Furniture Repair Technician

Company: Ashley Furniture Industries, Inc
Location: Santa Rosa
Posted on: December 4, 2019

Job Description:

Job Name: In Home Furniture Repair Technician Functional Area: Distribution State: California City: Santa Rosa Job Type: LABOR - LABORER Employment Type: REG - REGULAR FULL TIME Description and Requirements The In Home Services Technician is responsible for repairing and restoring damaged furniture, involving case goods, leather, synthetics and upholstery pieces, in the customer's home. The associate identifies the level of repair needed, determines the type of tool, equipment and parts needed for the repair and performs the repair per standard operating procedures. Once the repair has been completed, the associate ensures the customer is satisfied with the repair. The In Home Services Technician is accountablefor providing service that meets company standards and exceeds customer expectations. Overall, the In Home Services Technician contributes to the Ashley high performance culture by modeling our core values and engaging in activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.The In Home Services Technician is responsible for repairing and restoring damaged furniture, involving case goods, leather, synthetics and upholstery pieces, in the customer's home. The associate identifies the level of repair needed, determines the type of tool, equipment and parts needed for the repair and performs the repair per standard operating procedures. Once the repair has been completed, the associate ensures the customer is satisfied with the repair. The In Home Services Technician is accountable for providing service that meets company standards and exceeds customer expectations. Overall, the In Home Services Technician contributes to the Ashley high performance culture by modeling our core values and engaging in activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value. * Greets customers in a courteous, empathetic and helpful manner. Listens to and responds promptly to customer's needs. * Inspects and assesses furniture to determine cause of damage, e.g., driver, manufacturing, customer abuse, etc., involving case goods, leather, synthetics and upholstery. * Develops and maintains service call records.Takes digital pictures of furniture damage to support service visit and related documentation. * Performs knowledgeable, courteous, high quality furniture repairwith the goal of 80% completion, including: * Testing and mixing colors to find exact match, * Fabricating leather, upholstery, or frame material and corners, * Applying correct grain patterns, filling dents and scratches using appropriate material, * Replacing any necessary parts, and refinishing with appropriate stain and top coat. * Orders replacement partsand disposes damaged product when necessary. * Keeps customer informedand up-to-date on repair progress. Reports when repairs cannot be completed. * Maintains clean and stockedservice vehicle. Maintains accurate, daily company vehicle service and mechanical condition logs, immediately reporting any maintenance, safety, breakdowns or accidents. * Ensures compliancewith standard operating procedures, including all safety policies and procedures. * Contributes to continuous quality improvementefforts to improve department metrics and performance. * Maintains a professional appearanceand provides a positive company image to the public. * Demonstrates the company's core and growth valuesin performance of all job functions. Education: * High school diploma, GED or equivalent required. Experience: * Prior experience in repair helpful. Licenses: * Valid drivers' license with clean driving record and ability to maintain same. *Knowledge, Skills: * * Knowledge of basic construction and repair techniques. * Ability to match colors, with a mechanical aptitude. * Skills in hand tool, power tool, and digital camera use. * Ability to adapt to frequent changes in work environment. * Ability to speak clearly and respond well; read and interpret written information. * Ability to satisfactorily respond to requests for service and assistance. * Ability to follow instructions, respond to direction and follow through to completion. * Ability to resolve problems; ability to display professionalism at all times, even under stress. * Ability to demonstrate accuracy and thoroughness in work. * Ability to work independently, with minimal supervision. * Ability to communicate in Spanish, preferably. * Other: responsible, reliable, punctual, friendly, energetic and friendly with a genuine desire to provide outstanding customer service.

Keywords: Ashley Furniture Industries, Inc, Santa Rosa , In Home Furniture Repair Technician, Engineering , Santa Rosa, California

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