Customer Service Representative - Entry Level

Company: Alvearium Marketing
Location: Folsom
Posted on: July 15, 2025

Job Description:

Launch Your Service Career with a Competitive Edge! Join Alvearium Marketing as a Customer Service Representative and Champion! As a Customer Service Representative, you will receive comprehensive, specialized training to become an expert in wireless services and understand their market positioning. This program develops your exceptional skills in direct customer education and value articulation, teaching you to highlight unique benefits. You will master effective ways to solidify customer understanding and satisfaction. Key Responsibilities of the Customer Service Representative Address customer inquiries and basic service concerns, providing solutions and reinforcing wireless advantages. Accurately document customer interactions and enrollment details within our CRM system. Gather feedback from customer conversations to understand their prior experiences with other providers and preferences. Participate in daily team meetings focused on reviewing customer service approaches and refining value communication. Maintain an up-to-date knowledge base of all wireless products, services, and relevant government program guidelines. Assist in troubleshooting basic customer issues, providing immediate resolutions or escalating to senior support when necessary.

Keywords: Alvearium Marketing, Santa Rosa , Customer Service Representative - Entry Level, Customer Service & Call Center , Folsom, California