New Experience Program Delivery Lead, Executive Director
Company: JPMorgan Chase & Co.
Location: San Francisco
Posted on: April 2, 2026
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Job Description:
Description Are you passionate about leading complex technology
programs to deliver innovative solutions? You have found the right
team! As a New Experience Head of Program Delivery & Governance
within the Digital Commercial Bank, you will lead project
management for a program aimed at developing a new digital
platform, primarily for the Innovation Economy business. You will
manage a team of Product Delivery associates and work closely with
Work Stream Leads to oversee and prioritize all aspects of the
functionality and UX/UI of the New Experience application.
Collaborating with Technology, Design, Payments, and third-party
vendors, you will guide the development process from start to
finish. Furthermore, you will provide leadership to the Product
Delivery associates, Workstream Leads, and teams, and coordinate
with senior Product Management, Technology, Design client service,
operations, and global & regional business partners to deliver
products that enhance global capabilities. Job Responsibilities
Drive the adoption and implementation of project and program
management methodology to support Agile development and delivery
Lead the team of Product Delivery Associates that support the
Workstream Leads and their teams Managing the Reporting of program
status to various organizational levels Managing the process of
identifying and reporting delivery risks, inclusion of actions
necessary to mitigate the risk(s) Oversee the delivery process for
major project deliverables including Project Plan, Business and
Functional Requirements, Analysis & Design (participation and
sign-off), Internal and External readiness & post go-live support
to clients Partnering with key stakeholders (product, technology,
service & implementations, etc.) to provide transparency of program
delivery status and manage escalations Develop and grow high
performance talent Preparing and presenting project updates for
executive leadership (measuring success, kpi’s, risks and
mitigation plans and lessons learned/opportunities) Perform other
responsibilities including: supporting and managing the change
control process, supporting the program’s financial management
process. Required qualifications, capabilities and skills BA/BS in
Management, Finance, Operations Management, IT/ Computer Science,
MIS, Economics, or a related discipline. 8 years professional
experience in a bank or other financial institution, consulting
firm, and/ or software company 5 years project management
experience leading complex projects or programs, valued at $10M or
greater 3 years experience in transaction banking, experience
outside of US markets Possesses knowledge of electronic banking
products and systems, including high and low volume payment systems
(SWIFT, Money Transfer, ACH) Understanding of systems development
methodologies. Ability to direct and manage business partners,
technology resources, subject matter experts, user interface
design, QA, UAT, and all other groups involved in the Agile and
end-to-end process needed to define, design and deploy product
capabilities Demonstrates strong relationship management skills.
Proven ability to quickly build trust and rapport with others in
order to structure problems, build consensus, negotiate agreement
with strong influencing skills Proven ability to manage projects in
a way that reduces risk, ensures predictable results, meets or
exceeds its timeline Strong communication skills with both verbal
and written a must Possesses a strategic mindset, with a can-do
attitude and drive to get things done. Exhibits high degree of
creativity, self-motivation, and commitment to task Power user of
office automation and project management tools, including but not
limited to JIRA Preferred qualifications, capabilities and skills
MBA or related graduate degree a plus FEDERAL DEPOSIT INSURANCE
ACT: This position is subject to Section 19 of the Federal Deposit
Insurance Act. As such, an employment offer for this position is
contingent on JPMorganChase’s review of criminal conviction
history, including pretrial diversions or program entries.
Keywords: JPMorgan Chase & Co., Santa Rosa , New Experience Program Delivery Lead, Executive Director, Accounting, Auditing , San Francisco, California
