Compliance Associate, Complaints

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: April 24, 2025

Job Description:

About the roleWe are hiring a Compliance Associate to join our Compliance team within our Operations and Member Experience Advisory pillar. As a Compliance Associate, you'll advise in operationalizing complaint handling processes and provide general oversight. You'll work with internal teams (first and second line of defense) as well as with our issuing bank partners' legal and compliance teams, to facilitate quality and innovative compliance risk management solutions. You'll work with internal and external partners to review complaints, associated root causes, and advise on processes to mitigate compliance risk at Chime.The base salary offered for this role and level of experience will begin at $82,620 and up to $114,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.In this role, you can expect to

• Consumer Complaint Oversight - Advise and support operational teams in investigating and resolving consumer complaints, while analyzing trends to identify and address potential consumer impact.
• Perform oversight and monitoring to ensure timely and appropriate resolution of consumer complaints, and assist with responding to regulatory complaints to maintain Chime's reputation and compliance.
• Support the first line of defense in understanding regulatory requirements and best practices in complaint management.
• Advise on the creation of compliance controls and monitoring overall compliance control environment.
• Support the first line of defense by providing clear procedures, guidance, and training, including developing and refining complaint-handling procedures, offering day-to-day guidance, and delivering training to ensure team members understand regulatory requirements and best practices.
• Assist with regulatory and bank partner inquiries related to complaint handling practices.
• Provide recommendations for improving training, policies, and procedures based on root cause analysis of complaints.
• Demonstrate advisory experience with consumer laws and regulations related to banking products to ensure Chime's adherence and compliance with, but not limited to, the Truth In Lending Act (Regulation Z), Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Electronic Funds Transfer Act (Regulation E), Truth in Savings Act (Regulation DD), NACHA, and VISA Operating Standards as well as state-specific rules and regulations.
• Establish and maintain strong relationships with internal and external stakeholders.
• Balance compliance risks with innovative, member-friendly solutions.To thrive in this role, you have
  • 6+ years of experience in banking, credit, lending, deposits, or consumer compliance.
  • Strong knowledge of regulations such as, but not limited to: UDAAP, Reg DD, NACHA, Reg Z, VISA standards, Reg E, and FCRA.
  • Familiarity with regulations for payments, lending, and deposit accounts.
  • Experience advising stakeholders on consumer compliance laws and regulations.
  • Skilled in researching and applying banking rules and industry standards.
  • Understanding of how agencies like CFPB impact the complaints process.
  • Experience working with regulatory agencies, especially responding to agency complaints.
  • Experience advising on control design and execution.
  • Ability to collaborate and influence internal and external partners on regulatory issues.
  • Excellent analytical, verbal, and written communication skills.
  • Ability to balance compliance risks with innovative, member-friendly solutions.
  • Problem-solver with minimal oversight.
  • Creative thinker with a focus on member experience.A little about usAt Chime, we believe that everyone can achieve financial progress. We created Chime-a financial technology company, not a bank*-on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.We know that to achieve our mission, we must earn and keep people's trust-so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall-our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.Because if we don't-who will?*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.What we offer
    • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote.
    • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
    • Competitive salary based on experience.
    • 401k match plus great medical, dental, vision, life, and disability benefits.
    • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
    • 1% of your time off to support local community organizations of your choice.
    • Annual wellness stipend to use towards eligible wellness related expenses.
    • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
    • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
    • In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
    • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.To learn more about how Chime collects and uses your personal information during the application process, please see the #LI-BE1 #LI-Hybrid
      #J-18808-Ljbffr

Keywords: Tbwa Chiat/Day Inc, Santa Rosa , Compliance Associate, Complaints, Accounting, Auditing , San Francisco, California